Principal Program Manager - Cluster Health

Oracle Corporation; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Oracle in Nashville, TN leads a GPU Cluster Health Repair Strategy team focused on keeping customer GPU clusters highly available and above 97.5% uptime. This role drives complex, high-impact program improvements at organizational scale, defines KPIs, shapes automation, and aligns senior leadership while serving as an escalation point for multi-team issues.

The position partners with engineering, SRE, data center operations, and hardware partners to sustain performance, monitor gaps, and launch

Job description

The GPU Cluster Health Repair Strategy team is accountable for driving repair strategy, operational execution, and cross-functional governance to keep customer GPU cluster availability at or above 97.5% at all times, where a customer cluster is defined as a shape/location combination. The team establishes KPIs, monitors performance, identifies gaps, launches corrective programs, and partners with engineering, SDE/SRE, data center operations, GSL, CHS, CPV, Warminator, TRS, customer-facing teams, and hardware partners such as NVIDIA and AMD.

This role will lead complex, high-impact program improvements at organizational scale. Defines KPIs, shapes automation, drives senior-leadership alignment, and serves as an escalation point for multi-team issues.