Senior Program Director, Tolling Operations (Onsite - New York | Relocation Available)

Maximus; New York, Northern (NY, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Bonuses based on performance

Comprehensive Insurance Coverage

401K Retirement Savings plan

Unlimited Time Off

Job summary

Maximus seeks a Senior Program Director to lead the NYS Thruway tolling project on a full-time, onsite basis in New York. You will drive strategic direction, P&L, and client management for a large tolling and call center operation with relocation support.

The ideal candidate has extensive program leadership experience, state contract expertise, and the ability to meet KPIs, SLAs, and compliance requirements for a ~700-agent operation.

Qualifications

• Bachelor's degree required.
• 12-15 years of professional experience in a related field required.
• Experience leading state tolling contracts.
• Experience leading large call centers (~700 agents) with KPIs and SLAs.

Responsibilities

• Oversee and manage the project P&L, budgeting, forecasting, and profitability.
• Ensure program operations comply with contract requirements and regulations.
• Plan priorities and schedule to achieve operational goals and milestones.
• Coordinate internal audits, reporting, and staffing across the enterprise.
• Lead RFIs, RFPs, and contract-related guidance to ensure strategic direction.
• Drive client management, contract success, and overall project leadership.

Skills

Strategic leadership

Call center leadership

P&L management

Executive presence

Education

Bachelor's degree

Job description

Senior Program Director, Tolling Operations (Onsite - New York | Relocation Available)

General information

Date

Thursday, August 27, 2026

City

Albany

State

NY

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team.

The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management.

The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership.

This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.

Why Join Maximus?

• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Job Description

Essential Duties and Responsibilities:

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.
• Leads the strategic direction for the government project.
• Leads client management, presentation, and contract success.
• Responsible for contract profit & loss (P&L).

Bachelor's degree in related field required.

12-15 years of professional experience in a related field required.

Experience leading state tolling contracts.

Experience leading large call center (~700 contact center agents), including meeting all KPIs, SLAs, quality, and compliance requirements.

Must currently live in, or, be willing to relocate to New York state.

Experience implementing a State contract of at least 750 people.

Preferred Skills and Qualifications

• Project Management Professional (PMP) certification.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .