Senior Program Coordinator

Sanctuary for Families; New York (NY); Hybrid; USD 72,837 - 80,458; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employer‑paid life insurance

Employer retirement contribution

Paid time off (Holidays, Vacation, etc

Generous Leave Policy

Flexible spending account / Health-sso

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Job summary

Sanctuary for Families in New York City is seeking a Senior Program Coordinator to oversee the Technology Facilitated Abuse Clinic (STAC) and expand tech-safety services for survivors of IPV. You will coordinate with partner agencies, volunteers, and staff to assess cybersecurity risks and provide direct services.

The role requires program coordination or case management experience with IPV survivors, trauma‑informed approaches, and strong communication.

Qualifications

• Bachelor’s degree in social work, psychology, or related field.
• 2+ years of relevant experience, preferably with survivors of intimate partner violence.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong public speaking/presentation skills.
• Experience with advocacy for domestic violence, intimate partner violence, or related area.
• Ability to work with a wide range of professionals, including information technology professionals, volunteers, and IPV advocates.
• Knowledge of or strong interest in and comfort with technology and tech safety.
• Comfort with delivering trauma-informed and culturally competent services to IPV survivors and working with NYC’s diverse communities.
• Ability to function independently and work on a team.

Responsibilities

• Coordinate volunteer program that assists gender-based violence survivors with tech abuse by assessing cybersecurity risks of cell phones, emails, apps, geolocation devices, and other technology.
• Conduct and coordinate client intake and screening to assess clients’ needs and appropriateness for clinic services.
• Coordinate case management with SFF, CETA staff, volunteers, and partner agencies.
• Conduct appointments with clients to assist with technology‑facilitated abuse.
• Assess and refer clients in need of mental health services.
• Recruit, train, and coordinate volunteers, ensuring meeting standards for security and privacy protocols and trauma‑informed care.
• Coordinate and maintain internal and external partnerships.
• Collaborate internally with data team to develop and update digital tracking of services.
• Maintain digital records of services provided to clients.
• Create and coordinate dissemination of public resources for partners and survivors.
• Coordinate with volunteer program staff around recruiting, training, and sustaining CETA’s volunteers.
• Develop and deliver tech safety trainings for partner organizations and survivor groups.
• Participate in community events, outreach, panels, etc. to grow awareness of tech safety.
• Assist Development Department with grants and funding proposals and reports as needed.
• Assist with developing STAC implementation plan at SFF; help support creation of documentation/protocols/policies and infrastructure needed to support the STAC transition to SFF.
• Attend required meetings at Sanctuary for Families.
• Perform any other department of agency‑related duties or special projects as directed by supervisors.

Skills

Written & verbal communication

Organizational skills

Public speaking

Teamwork

Trauma-informed approach

Tech familiarity

Adaptability

Education

Bachelor’s degree in social work, psychology, or related field

Job description

About Us

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap‑around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems‑change advocacy. Our services are available in 12 locations throughout New York City.

Position Overview

Sanctuary for Families (SFF) is seeking a full‑time Senior Program Coordinator to implement and oversee the Sanctuary for Families Technology Facilitated Abuse Clinic (STAC). STAC is modeled on Cornell Tech’s Clinic to End Tech Abuse (CETA), which utilizes skilled volunteers to assist gender‑based violence survivors with tech abuse by assessing cybersecurity risks of cell phones, emails, apps, geolocation devices, and other technology. The position will work with partner agencies, CETA staff, and volunteers, as well as providing direct services to survivors of technology‑facilitated intimate partner violence (IPV). Other responsibilities will include creating and conducting tech safety training for partners and volunteers, coordinating the creation and dissemination of community resources, and promoting awareness and education around technology‑facilitated abuse. The ideal candidate will possess several years of experience in program coordination, operations delivery, and/or case management services for intimate partner violence (IPV) survivors using client‑centered and trauma‑informed approaches, including safety planning and advocacy, and will have familiarity with technology‑facilitated abuse. Comprehensive training on technology‑facilitated abuse and tech safety will be provided.

Responsibilities

• Coordinate volunteer program that assists gender‑based violence survivors with tech abuse by assessing cybersecurity risks of cell phones, emails, apps, geolocation devices, and other technology.
• Conduct and coordinate client intake and screening to assess clients’ needs and appropriateness for clinic services.
• Coordinate case management with SFF, CETA staff, volunteers, and partner agencies.
• Conduct appointments with clients to assist with technology‑facilitated abuse.
• Assess and refer clients in need of mental health services.
• Recruit, train, and coordinate volunteers, ensuring meeting standards for security and privacy protocols and trauma‑informed care.
• Coordinate and maintain internal and external partnerships.
• Collaborate internally with data team to develop and update digital tracking of services.
• Maintain digital records of services provided to clients.
• Create and coordinate dissemination of public resources for partners and survivors.
• Coordinate with volunteer program staff around recruiting, training, and sustaining CETA’s volunteers.
• Develop and deliver tech safety trainings for partner organizations and survivor groups.
• Participate in community events, outreach, panels, etc. to grow awareness of tech safety.
• Assist Development Department with grants and funding proposals and reports as needed.
• Assist with developing STAC implementation plan at SFF; help support creation of documentation/protocols/policies and infrastructure needed to support the STAC transition to SFF.
• Attend required meetings at Sanctuary for Families.
• Perform any other department of agency‑related duties or special projects as directed by supervisors.

Requirements

• Bachelor’s degree in social work, psychology, or a related field.
• 2+ years of relevant experience, preferably with survivors of intimate partner violence.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong public speaking/presentation skills.
• Experience with advocacy for domestic violence, intimate partner violence, or related area.
• Ability to work with a wide range of professionals, including information technology professionals, volunteers, and IPV advocates (social workers, case managers, etc.).
• Knowledge of or strong interest in and comfort with technology and tech safety. While full training and support on technology‑facilitated abuse and tech safety will be provided, candidates must feel comfortable navigating basic technology and be motivated to upscale their skills and knowledge.
• Comfort with delivering trauma‑informed and culturally competent services to IPV survivors and working with NYC’s diverse communities.
• Ability to function independently and work on a team.

Preferred Qualifications

• Bilingual skills (Spanish) a plus.
• LMSW, LCSW, JD or other graduate degree a plus.
• Experience providing direct services, such as case management, clinical or legal services.
• Advanced knowledge of technology and/or tech‑facilitated abuse.
• Experience working with victims of domestic violence or knowledge of dynamics of domestic violence and gender‑based violence.

Benefits

• Health, Dental and Vision Insurance
• Employer‑paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Budgeted Salary: $72,837 - $80,458 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement.

Work position is Full‑time (standard 35 hours/week); Salaried/ Exempt.

Work schedule is currently Hybrid; must be able to meet job location schedule obligations.

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender‑based violence are strongly encouraged to apply.