Senior Program and Delivery Manager

Mimecast; Massachusetts; Hybrid; USD 124,000 - 186,000; Full time

Job summary

Mimecast is seeking a senior partner for Product Operations in a hybrid role in the United States, focused on roadmap planning for Product and R&D across the portfolio in Massachusetts. You will own the planning system, ensure goals are clearly defined, sequenced, and achieved, and empower engineering and product managers to own outcomes.

You will lead weekly delivery cadences with leadership, champion AI-enabled planning and quality workflows, and measure cycle time, lead time, and deployment

Qualifications

• Experience in Technical Program Management across multi-team Product & R&D orgs.
• Own roadmap planning and end-to-end execution accountability.
• Strong analytical chops; build metrics framework and narrate delivery-flow data.
• Influence across Product, R&D and leadership without relying on authority.
• Fluency in agile delivery and ability to discuss trade-offs.
• Interest in AI's role in how Product & R&D teams work and adoption.
• High ownership and a team-first mindset with measurable outcomes.

Responsibilities

• Own the roadmap: maintain a clear, ranked view of priorities across Product and R&D.
• Drive a weekly delivery cadence with leadership, surface risks, resolve blockers.
• Champion AI adoption across Product and R&D, embedding AI-powered workflows.
• Spot recurring friction and blockers and propose leadership solutions.
• Own metrics: cycle time, lead time, deployment frequency, velocity narrative.
• Maintain team health and streamline processes to improve flow.

Skills

Technical Program Management

Roadmap Ownership

Analytics & Metrics

Agile Delivery

Cross-functional Influence

AI in Product/PM

Job description

Product Operations — Hybrid, US Mimecast's Product and R&D organization is scaling fast, and we're looking for a senior partner to bring structure, clarity, and momentum to how we plan, prioritize, and deliver. You'll own the roadmap planning system that keeps our goals clearly defined, well-sequenced, and consistently achieved — and you'll be the person leadership turns to when they need to know what's really happening across the portfolio.

Product Operations — Hybrid, US Mimecast's Product and R&D organization is scaling fast, and we're looking for a senior partner to bring structure, clarity, and momentum to how we plan, prioritize, and deliver. You'll own the roadmap planning system that keeps our goals clearly defined, well-sequenced, and consistently achieved — and you'll be the person leadership turns to when they need to know what's really happening across the portfolio. This is a role with real influence: you'll shape the systems and rhythms that increase team velocity, equip Engineering and Product Managers to own their outcomes fully, and help identify the friction points holding teams back before they become bigger problems.

What You'll Do

• Own the roadmap: build and maintain a clear, ranked view of priorities across Product and R&D, grounded in real capacity and realistic commitments.
• Drive a weekly delivery cadence with leadership — surfacing risks early, resolving blockers, and keeping priorities connected to what teams are actually doing day to day.
• Champion AI adoption across Product and R&D, embedding AI-powered workflows into planning, documentation, and quality assurance, and tracking the impact.
• Spot the patterns others miss — recurring friction, misalignment, and systemic blockers — and bring leadership solutions, not just problems.
• Own the metrics that matter: cycle time, lead time, deployment frequency, and a velocity narrative that drives continuous improvement.
• Keep a pulse on team health, championing lightweight process that improves flow and pushing back on ceremony that doesn't.

What You'll Bring

• Demonstrable experience in Technical Program Management, Delivery Management, or Engineering Program Management across multi-team Product and R&D organizations.
• A track record of owning roadmap planning and execution end-to-end — not just facilitating, but being accountable for the outcome.
• Strong analytical chops: you can build a metrics framework and turn delivery-flow data into a narrative that drives decisions.
• Cross-functional influence without relying on authority — you get alignment across Product, R&D, and leadership because people trust your judgment.
• Fluency in agile delivery, technical enough to hold your own in trade-off and estimation conversations, pragmatic enough not to be dogmatic about frameworks.
• A genuine interest in AI's role in how Product and R&D teams work, and the drive to accelerate adoption where it counts.
• High ownership and a team-first mindset — you bring solutions, follow through, and measure yourself by what the team achieves.

The base salary range for this position is $124,000 - $186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmental Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [e-mail].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.