Senior Program and Delivery Manager

Mimecast; Lexington (MA); Hybrid; USD 124,000 - 186,000; Full time

Job summary

Mimecast's Product Operations organization is scaling to bring structure and momentum to planning, prioritization, and delivery. You will own the roadmap planning system, align priorities with real capacity, and drive cadence with leadership while championing AI‑powered workflows across Product and R&D.

You will shape systems that increase team velocity, enable PMs and engineers to own outcomes, and identify friction points before they become bigger problems.

Qualifications

• Demonstrable experience in Technical Program Management, Delivery Management, or Engineering Program Management across multi‑team Product and R&D organizations.
• A track record of owning roadmap planning and execution end‑to‑end — not just facilitating, but being accountable for the outcome.
• Strong analytical chops: build a metrics framework and turn delivery‑flow data into a narrative that drives decisions.
• Cross‑functional influence without relying on authority across Product, R&D, and leadership.
• Fluency in agile delivery, able to discuss trade‑offs and estimation.
• Genuine interest in AI's role in how Product and R&D teams work, with drive to accelerate adoption.

Responsibilities

• Own the roadmap: build and maintain a clear, ranked view of priorities across Product and R&D, grounded in capacity and commitments.
• Drive a weekly delivery cadence with leadership—surfacing risks, resolving blockers, and linking priorities to day‑to‑day work.
• Champion AI adoption across Product and R&D, embedding AI workflows into planning, docs, and QA, and tracking impact.
• Spot recurring friction and systemic blockers and bring leadership solutions.
• Own the metrics that matter: cycle time, lead time, deployment frequency, and velocity narrative.
• Keep a pulse on team health, improving flow and reducing unnecessary ceremony.

Skills

Technical Program Management

Delivery Management

Engineering Program Management

Cross-functional influence

Agile delivery

AI adoption

Job description

Senior Program and Delivery Manager Product Operations - Hybrid, US

Mimecast's Product and R&D organization is scaling fast, and we're looking for a senior partner to bring structure, clarity, and momentum to how we plan, prioritize, and deliver. You'll own the roadmap planning system that keeps our goals clearly defined, well-sequenced, and consistently achieved, and you'll be the person leadership turns to when they need to know what's really happening across the portfolio. This is a role with real influence: you'll shape the systems and rhythms that increase team velocity, equip Engineering and Product Managers to own their outcomes fully, and help identify the friction points holding teams back before they become bigger problems.

What You'll Do

• Own the roadmap: build and maintain a clear, ranked view of priorities across Product and R&D, grounded in real capacity and realistic commitments.
• Drive a weekly delivery cadence with leadership - surfacing risks early, resolving blockers, and keeping priorities connected to what teams are actually doing day to day.
• Champion AI adoption across Product and R&D, embedding AI-powered workflows into planning, documentation, and quality assurance, and tracking the impact.
• Spot the patterns others miss - recurring friction, misalignment, and systemic blockers - and bring leadership solutions, not just problems.
• Own the metrics that matter: cycle time, lead time, deployment frequency, and a velocity narrative that drives continuous improvement.
• Keep a pulse on team health, championing lightweight process that improves flow and pushing back on ceremony that doesn't.

What You'll Bring

• Demonstrable experience in Technical Program Management, Delivery Management, or Engineering Program Management across multi‑team Product and R&D organizations.
• A track record of owning roadmap planning and execution end‑to‑end - not just facilitating, but being accountable for the outcome.
• Strong analytical chops: you can build a metrics framework and turn delivery‑flow data into a narrative that drives decisions.
• Cross‑functional influence without relying on authority - you get alignment across Product, R&D, and leadership because people trust your judgment.
• Fluency in agile delivery, technical enough to hold your own in trade‑off and estimation conversations, pragmatic enough not to be dogmatic about frameworks.
• A genuine interest in AI's role in how Product and R&D teams work, and the drive to accelerate adoption where it counts.
• High ownership and a team‑first mindset - you bring solutions, follow through, and measure yourself by what the team achieves.

The base salary range for this position is $124,000 - $186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Aff…

We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [e-mail].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.