Senior Professional Services Representative

PowerSchool; Dallas, Northern (TX, KY); On-site; USD 70,000 - 102,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage (incl

Flexible Spending Accounts and Health

Short-Term Disability and Long-Term DI

Discretionary Time Off (DTO)

Job summary

PowerSchool, the global leader in cloud-based K-12 software, seeks a Senior Professional Services Representative to implement and configure PowerSchool ERP solutions, train customers, and support successful adoption of ERP functionality.

You will lead sessions, translate business requirements into configurations, and collaborate with districts to optimize finance, payroll, HR, and purchasing processes. Strong communication and project management are essential.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, Education Administration, or related field.
• 3+ years of ERP implementation, consulting, or application support experience.
• Experience with ERP software in finance, payroll, HR, or procurement.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Lead and support implementations of ERP solutions (Atrieve and eFinancePlus).
• Facilitate discovery, design, and business process reviews with customers.
• Analyze requirements and translate into configurations.
• Configure modules, workflows, security, and business rules.
• Assist with data conversion planning, validation, and testing activities.
• Support go-live preparation, deployment, stabilization, and project closure.
• Provide post-go-live consulting and stabilization support.

Skills

Analytical skills

Troubleshooting

Facilitating meetings

Training sessions

Education

Bachelor's degree

Job description

Senior Professional Services Representative

About PowerSchool

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Responsibilities

Position Summary

The Application Consultant is responsible for implementing, configuring, training, and supporting PowerSchool ERP solutions, including both Atrieve and eFinancePlus . This role partners with school district s to translate business requirements, design system solutions, configure applications, and ensure successful adoption of ERP functionality.

The consultant serves as a trusted advisor throughout the project lifecycle, providing expertise in financial, payroll, human resources, purchasing, budgeting, workflow, and reporting processes. The position works closely with customers, project managers, support teams, technical consultants, and product specialists to deliver high-quality implementations, optimize business processes, and drive customer success.

Key Responsibilities

Implementation & Solution Delivery

• Lead and support implementations of Atrieve and eFinancePlus ERP solutions.
• Facilitate discovery, design, and business process review sessions with customers.
• Analyze customer requirements and translate them into application configurations.
• Configure modules, workflows, security, business rules, and system settings.
• Assist with data conversion planning, validation, reconciliation, and testing activities.
• Support go-live preparation, deployment, stabilization, and project closure activities.
• Identify risks, issues, and mitigation strategies throughout project execution.

Functional Consulting

• Provide subject matter expertise in K-12 financial and administrative operations.
• Advise customers on best practices for:
• Accounts Payable
• Purchasing
• Budget Preparation
• Fixed Assets
• Payroll
• Human Resources
• Workflow and Approvals
• State Reporting
• Recommend process improvements and operational efficiencies.
• Assist customers with adoption of new features and software enhancements.

Testing & Quality Assurance

• Develop and execute testing strategies and test scenarios.
• Support unit testing, system testing, integration testing, and User Acceptance Testing (UAT).
• Validate system functionality and ensure alignment with documented business requirements.
• Troubleshoot functional issues and coordinate resolutions with technical teams.

Training & Documentation

• Develop customer-specific training materials and job aids .
• Deliver instructor-led, virtual, and train-the-trainer sessions.
• Create implementation documentation, configuration guides, and process workflows.
• Transfer knowledge to customers and internal teams.

Customer Success & Managed Services

• Provide post-go-live consulting and stabilization support.
• Participate in Annual Expert Services ( AES ) engagements.
• Conduct office hours, optimization reviews, and health-check sessions.
• Support customers with annual, seasonal, and compliance-related processes.
• Assist with enhancement requests and solution optimization initiatives.

Internal Collaboration

• Partner with Project Managers to manage project scope, timelines, and deliverables.
• Collaborate with Support, Product Management, Development, and Technical Services teams.
• Document project activities and maintain accurate project records.
• Contribute to internal knowledge bases, best practices, and reusable implementation assets.

Required Qualifications

• Bachelor's degree in Business , Finance, Accounting, Information Systems, Education Administration, or a related field; or equivalent professional experience.
• 3+ years of ERP implementation, consulting, or application support experience.
• Experience working with ERP software in finance, payroll, human resources, or procurement functions.
• Strong analytical and troubleshooting skills.
• Experience facilitating customer meetings, workshops, and training sessions.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent written, verbal, and presentation skills.

Preferred Qualifications

• Direct experience with Atrieve and/or eFinancePlus .
• Knowledge of K-12 school district business operations.
• Understanding of:
• Payroll and HR Processes
• State Reporting Requirements
• Budget Development
• Position Control
• Purchasing and Procurement
• Experience with data conversion, integration, and reporting tools.
• Consulting or professional services experience
• R equired travel for client engagements
• Fast-paced, project-driven consulting environment

Success Measures

• Successful delivery of project milestones on time and within scope
• High client satisfaction and strong stakeholder relationships
• Accuracy and quality of system configurations and deliverables
• Effective issue resolution and post-go-live support

Qualifications

Required Qualifications

• Bachelor's degree in Business , Finance, Accounting, Information Systems, Education Administration, or a related field; or equivalent professional experience.
• 3+ years of ERP implementation, consulting, or application support experience.
• Experience working with ERP software in finance, payroll, human resources, or procurement functions.
• Strong analytical and troubleshooting skills.
• Experience facilitating customer meetings, workshops, and training sessions.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent written, verbal, and presentation skills.

Preferred Qualifications

• Direct experience with Atrieve and/or eFinancePlus .
• Knowledge of K-12 school district business operations.
• Understanding of:
• Payroll and HR Processes
• State Reporting Requirements
• Budget Development
• Position Control
• Purchasing and Procurement
• Experience with data conversion, integration, and reporting tools.
• Consulting or professional services experience

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD'D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $70,000 - $101,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [e-mail].