Senior Professional Services Consultant - ITSI (TS/SCI with Full-Scope Poly)

Splunk; Virginia (MN); Remote; USD 144,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior Professional Services Consultant to enhance customer experiences with their ITSI platform. In this role, you'll provide strategic guidance, ensuring clients maximize their investment while optimizing their use of advanced analytics and observability solutions. You'll be a trusted advisor, navigating complex technical landscapes and driving customer success through effective communication and problem-solving. Join a dynamic team that values your unique contributions and fosters a culture of belonging, where your skills will directly impact the success of leading enterprises in a rapidly evolving digital world.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

Paid Time Off

Flexible Working Arrangements

Incentive Compensation

Equity or Long-Term Cash Awards

Qualifications

• 3+ years experience with Splunk ITSI and technical consulting.
• Strong customer-facing skills and problem-solving abilities.

Responsibilities

• Lead adoption and optimization of Splunk solutions for customers.
• Provide high-quality technical guidance and customer advocacy.
• Engage with account teams and tackle complex customer issues.

Skills

Customer Advocacy

Problem-Solving

Technical Consulting

Communication Skills

Negotiation

Conflict Resolution

Active Listening

Operational Skills

Prioritization

Education

Bachelor's Degree in a relevant field

Tools

Splunk ITSI

Scripting Languages (bash)

Java

Python

.NET

Databases

Job description

Senior Professional Services Consultant - ITSI (TS/SCI with Full-Scope Poly)

Customer Success and Support
Remote, Virginia
Washington D.C.
Maryland

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact? The work you will do directly impacts the adoption of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

As a Senior Professional Service Consultant for Observability (IT Ops) for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most complicated problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in constantly evolving environments. Are you up for the challenge?

Responsibilities:

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture.
• High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline including IT Ops with DevOps integration.
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem.
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
• Continual engagement and information sharing with Splunk’s diverse account team.

Requirements:

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers.
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution.
• Outstanding written and oral communication skills a must.
• Listen objectively to others' opinions and ideas applying active listening skills.
• Strong customer-facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction.
• Highly developed operational skills for problem-solving, and resolution.
• Ability to balance competing priorities with customer demands.
• Highly effective at coordinating, planning and leading customers through sophisticated change.

Technical Requirements:

• Clearance: Full Scope Poly.
• 3+ years demonstrable experience administering and using Splunk ITSI.
• Significant experience in technical consulting or big-data analytics.
• Demonstrable understanding of common enterprise applications.
• Statistical and analytical modeling is a plus.
• Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at splunkbenefits.com.