Senior Professional Services Consultant

Gong; New York (NY); Remote; USD 125,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellbeing stipend

Mental health benefits

401(k)

Education stipend

Flexible vacation

Parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Senior Consultant to guide Enterprise customers through deployment and adoption of the Gong platform. You will serve as the primary delivery expert and trusted advisor for our largest accounts, ensuring measurable, mission-critical outcomes.

Senior Consultants handle complex configurations, architect multi-system integrations, and drive large-scale organizational change, managing multiple projects from implementation to go-live.

Qualifications

• 6+ years of consulting experience in a customer-facing Professional Services role.
• Proven ability to manage relationships with director and executive-level contacts.
• Expert knowledge of revenue operations and business processes in large sales environments.
• Advanced capability in CRM platforms (Salesforce, Dynamics) and other business systems.
• Strong governance and ability to prioritize across multiple high-stakes engagements.
• Technical acumen and comfort guiding data validation, integrations, and security reviews.
• Excellent communication, presentation, and clear written communication.

Responsibilities

• Support complex, Enterprise-level implementations and advise executive sponsors.
• Conduct deep discovery and map business processes to define future-state workflows.
• Design end-to-end solutions with workflow design and technical blueprints.
• Perform hands-on configuration to meet approved design and requirements.
• Lead change management initiatives to ensure user adoption and value realization.
• Own QA: develop test plans, coordinate UAT, and manage post-go-live hypercare.
• Work with customer technical teams on data validation, integrations, and security reviews.

Skills

Consulting experience

Stakeholder management

Revenue operations

CRM platforms

Project governance

Security reviews

Communication skills

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The Senior Consultant role is a high-impact individual contributor responsible for guiding our Enterprise-level customers through the successful deployment and adoption of the Gong platform. You will serve as the primary delivery expert and trusted advisor for our largest, most strategic accounts, ensuring they achieve measurable, mission-critical business outcomes.

Senior Consultants are deep product experts and seasoned professionals capable of handling the most complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change. You will manage and/or support multiple projects concurrently, ensuring excellence in every phase of the customer journey from implementation to go-live.

Responsibilities

• Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors.
• Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes.
• Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints.
• Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements.
• Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization.
• Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition.
• Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment.

Operational Excellence & Expertise

• Maintain expert knowledge of the entire Gong product suite, future product features, and common third-party application integrations.
• Contribute to the continuous improvement of Professional Services' internal documentation, best practice guides, and delivery assets based on Enterprise implementation experience.
• Collaborate seamlessly with Sales, Customer Success, and Product teams to ensure a smooth handoff and alignment on the customer's strategic goals.

Qualifications

• 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations.
• Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations.
• Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments.
• Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems.
• Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously.
• Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews.
• Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $125,000- $175,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer.

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.