Senior Production Support Engineer

CIBC; Chicago (IL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Bonus eligibility

401(k)

Job summary

CIBC in Chicago is seeking an Application Support professional to provide investigation and second-level support for client and technical issues across internal and external applications. You will manage incidents, liaise with technology groups, and maintain production systems.

This role follows a hybrid work arrangement, requiring onsite at least two days per week with remote work possible on other days. You will use ITIL practices and cloud concepts to drive stable operations.

Qualifications

• 3–5 years of Application Support experience with Hyperion, Essbase, patching, and ITIL (ServiceNow).
• Experience coding and maintaining MaxL scripts.
• Familiarity with Azure and RBAC/Privileged Access Management.

Responsibilities

• Provide investigation and second-level support for client and technical issues, outages, and inquiries.
• Manage, prioritize, and address issues by liaising with technology groups and vendors.
• Maintain production applications and oversee daily operational activities; coordinate recovery during outages.
• Leadership in change management and ensuring regulatory and security standards are met.

Skills

Hyperion architecture

Essbase cubes

MaxL scripts

ITIL (ServiceNow)

Azure cloud

RBAC and Privileged Identity

Education

Bachelor's degree in information technology or computer science

Tools

Azure DevOps

ServiceNow

Jira

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing As a member of CIBC’s Application Support Team, you will play a critical role in providing investigation and second-level support for client and technical issues, system or website outages, and inquiries related to both internal and external applications. You will manage, prioritize, and address issues by liaising with relevant CIBC technology groups and vendors. Your responsibilities will include maintaining production applications, overseeing daily operational activities, managing escalations, and adapting established procedures to meet specific situations including providing 24x7 support and coordinating recovery efforts when necessary. At CIBC, we support an environment where you can thrive. This role follows a hybrid work arrangement, requiring you to be onsite at least two days per week, with the flexibility to work remotely on other days.

How You’ll Succeed

• Technical & Analytical Skills: You bring an expertise in Hyperion architecture, maintaining Essbase cubes and software patching, user provisioning software and managing user provisioning migrations and/or software implementations.. Leverage tools such as Azure DevOps, ServiceNow, and Jira for requirements tracking, project management, and issue resolution.
• Operational Excellence: Coordinate production support needs and manage escalations. Maintain documentation, including deficiencies, deviations, application flow diagrams, and SCM plans. Validate and submit responses to audit requests. Embrace and advocate for change, continuously seeking improvements.
• Collaboration & Relationship Management: Develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients. Mentor and support intermediate analysts. Liaise with stakeholders to ensure alignment with team mandates and relevant policy or legislative changes.
• Project Delivery & Systems Implementation: Act as a subject matter expert in assessing system changes and projects, ensuring compliance with business, continuity, security, and privacy standards. Lead or coordinate technical research, design, configuration, testing, and integration of application systems. Perform application changes using established change management processes. Ensure regulatory and information security standards are met in all aspects of application management.

Who You Are

• You demonstrate 3 - 5 years of Application Support Experience with an expertise in Hyperion Architecture, maintaining Essbase cubes, and software patching and ITIL (ServiceNow).
• Experience coding and maintaining MaxL scripts.
• Familiarity with public cloud technologies, such as Azure and an understanding of RBAC, Privileged Access Management, and Privileged Identity Management.
• File integration experience is an asset.
• You understand banking fundamentals.
• Exposure to risk management, capital stress testing, credit risk models, and regulatory compliance would be particularly relevant.
• You have a degree.
• Bachelor’s degree in information technology, computer science, or a related field.
• Your influence makes an impact.
• You know that relationships and networks are essential to success.
• You inspire outcomes by making yourself heard.
• You’re digitally savvy.
• You seek out innovative solutions and embrace leading-edge technologies.
• You can easily adapt to new tools and trends.
• You’re driven by collective success.
• You know that collaboration can transform a good idea into a great one.
• You understand the power of an inclusive team that enjoys working together to create a shared vision.

What CIBC Offers

CIBC provides a competitive total rewards package.

For the Chicago market, this role offers an expected salary range of $120,000–$140,000 based on experience, qualifications, and location.

Eligible employees may participate in incentive compensation plans, including discretionary bonuses.

We offer a comprehensive benefits package, including medical, dental, vision, health savings account, life insurance, disability, paid time off, holidays, 401(k), and other perks.

This position does not offer visa sponsorship.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location IL-Chicago, 70 W Madison St Fl 10 Employment Type Regular Weekly Hours 40 Skills Application Production Support, Change Management, Implementation Planning, Production Support, Technical Issues, Technical Knowledge

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.