Senior Professional Services Engineer - West

Temporal; Los Angeles (CA); Presencial; USD 133.000 - 174.000; Jornada completa

Descripción de la vacante

Temporal is hiring a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish delivery patterns, standards, and enablement that scale across cloud and self-hosted environments.

You will co-build workflows, teach production-safe patterns, and lead hands-on workshops to empower customer and partner engineers to operate Temporal reliably in production.

Formación

• Experience delivering and operating production systems where reliability matters.
• Strong understanding of distributed systems and failure modes.
• Hands-on coding in Go, Java, Python or TypeScript.
• Experience deploying and operating production services in cloud and self-hosted environments.
• Ability to design and communicate operational standards, runbooks and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments.

Responsabilidades

• Deliver production-ready Temporal implementations by co-building workflows with customer teams.
• Teach production-safe workflow patterns including retries, timeouts, heartbeats, determinism and versioning.
• Identify and remove early activation blockers before escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and guardrails including upgrade strategy and capacity planning.
• Establish observability with metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation to improve delivery quality.
• Lead hands-on workshops and training enabling engineers to operate safely and independently.
• Own complex delivery issues end-to-end, coordinating with Support and Platform Architects.
• Provide actionable product and engineering feedback based on real-world patterns.

Conocimientos

Production systems

Distributed systems

Go

Java

Python

TypeScript

Cloud deployments

Self-hosted environments

On-call readiness

Runbooks & playbooks

Customer engagement

Debugging

Herramientas

Kubernetes

Cloud platforms

Descripción del empleo

Role Summary

Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale. As a Senior Professional Services Engineer, you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.

What You’ll Do

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams


• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning


• Identify and remove early activation blockers before they become escalations


• Help customers stand up and operate Temporal Server in production, including self-hosted environments


• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning


• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server


• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements


• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently


• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering


• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

What You’ll Bring

• Experience delivering and operating production systems where reliability and incident response matter


• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety


• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript


• Experience deploying and operating production services in cloud and or self-hosted environments


• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning


• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach


• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints


• Ability to teach and enable other engineers, not just deliver the work directly

Nice to Have

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts


• A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models


• Proven ability to create reusable reference architectures, templates, or internal enablement programs


• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements


• Background in working with partners or services delivery models at scale

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Compensation Range: $132,600 - $174,037