Senior Production Engineer

Bottomline; Portsmouth (NH); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Bottomline is seeking a Senior Production Engineer to enhance our production banking platforms with a hybrid work model. The role involves leading projects, managing risks, and mentoring junior team members, while ensuring systems are scalable, observable, and deliver excellent customer experience.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and advancement

Flexible working arrangements

Collaborative and innovative work environment

Qualifications

• At least 7 years of experience in supporting production systems
• Ability to write and understand complex code in multiple programming languages
• Deep ability to understand logs and research rare issues

Responsibilities

• Leading and assigning projects and helping junior members as needed
• Troubleshoot incidents and requests with no documentation
• Drive risk reduction efforts proactively

Skills

Scripting

Linux

Apache Tomcat

MQ Strategy

Puppet

AWS

Complex problem-solving

Education

Bachelor’s degree in computer science, Information Technology or related field

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Bottomline is looking for a Senior Production Engineer to grow with usin a Hybrid work environment out of our Portsmouth, NH office!

As a Senior Production Engineer, you will be responsible for operating and enhancing the delivery pipeline for production banking platforms and ensuring environments are observable, scalable, and highly available. In this role you will use your skills as a production engineer and your knowledge of infrastructure to ensure services run smoothly, with the ultimate goal of delivering great customer experience.

How you’ll contribute:

• Leading and assigning projects and helping junior members as needed

• After getting acclimated (1-2 months), you will be responsible for being part of an on-call rotation and act as an escalation to support production systems and review and handle production alerts.

• Delegate and teach automation techniques, act a point of escalation for team members and high criticality efforts

• Works across the engineering team, providing direction on technical, processes and delivery items.

• Troubleshoot incidents and requests with no documentation, research rare issues and mentor team to teach them advanced troubleshooting techniques.

• Provide coaching and guidance to team members and is receptive to coaching from all levels.

• Significantly contribute to the design and continuous improvement of team processes

• Identify and manage risks while actively and consistently managing them independently or bringing forward recommendations for team collaboration to mitigate.

• Proactively and consistently raises and reports on design deficiencies and product/operation/project risks focused on internal 3rd party software and services.

• Drive risk reduction efforts proactively.

• Be responsible for the entire lifecycle of their code: development, test, production, and subsequent fixes and improvements.

• Collaborate with scrum team developers, QA, product owner, and UX to deliver new features.

• Lead initiatives and / or teams to drive results (e.g., as scrum master to lead the scrum team)

What will make you successful:

• Bachelor’s degree in computer science, Information Technology or related field, or equivalent experience
• At least 7 years of experience in supporting production systems.

• Deep ability to understand logs and research rare issues.

• Scripting, Linux, Apache Tomcat, MQ Strategy, Puppet, AWS.

• Experience providing orchestration, automation, and troubleshooting complex integrations in a production environment.

• Ability to manage complex deliverables.

• Ability to write and understand complex code in multiple programming languages, troubleshoot other people's code, and document such that a junior engineer can understand.
• Ability to architect an orchestration structure across an entire organization. Ability to troubleshooting rare errors and rapidly adapt.

• Highly motivated at growing personal skills and encouraging growth in the team around them.

• Actively influencing skill growth around them

• Contributing to the development of training material

• Contributing to complex documentation

• Ownership and proven ability to break down complex processes and algorithms and explain them to non-technical members of the team.

• Proven experience simplifying complex business problems to help the engineering team conduct root cause analysis.

• Experience leading data gathering and assimilation to formulate a hypothesis, and conduct an objective root cause analysis using a structured problem-solving approach

• Proficient in capabilities or tools associated with a role (e.g., Java, etc.)

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and advancement.

• A collaborative and innovative work environment.

• Flexible working arrangements.

#LifeAtBottomline

#LI-DNI

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.