Senior Product Support Specialist

Brother International Corporation; Bartlett (TN); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Educational assistance program

Job summary

Brother International Corporation is seeking a Specialist, Product Support in Bartlett, TN. This hybrid role involves providing technical support for various Brother products, including troubleshooting and diagnostics. Candidates should have a minimum of 3 years of experience in customer service with a strong understanding of imaging products and network standards. The salary range is $48,000 to $58,000 per year. Comprehensive benefits include health insurance and a 401(k) plan.

Qualifications

• Minimum 3 years of experience in customer service support with a focus on technical support for imaging products.
• Understanding of network communication standards is required.
• CompTIA certifications preferred.

Responsibilities

• Provide troubleshooting and product solutions for Brother devices.
• Analyze product information and internal call data to identify quality issues.
• Create support documentation for internal and external customers.

Skills

Technical Support

Problem-Solving Skills

Communication Skills

Networking Knowledge

Education

High School Diploma or G.E.D.

Associate's Degree or equivalent experience

Job description

Brother International Corporation is seeking a Specialist, Product Support in Bartlett, TN. This hybrid role involves providing technical support for various Brother products, including troubleshooting and diagnostics. Candidates should have a minimum of 3 years of experience in customer service with a strong understanding of imaging products and network standards. The salary range is $48,000 to $58,000 per year. Comprehensive benefits include health insurance and a 401(k) plan.