Senior Product Support Manager

Long Wave, Inc.; Texas; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision coverage

401k

Educational Assistance

Life Insurance

Employee Assistance Programs & Work/Li

Job summary

Long Wave Inc. seeks a Senior Product Support Manager to lead Integrated Logistics Support for defense-related products. You will develop lifecycle support strategies and interface with engineering, program management, and DoD customers.

The role requires DoD experience, strong logistics background, and ability to drive sustainment across programs. Remote/hybrid work options available with US-based teams.

Qualifications

• Bachelor's degree in Logistics, Engineering, or related field.
• 8+ years of Integrated Logistics Support or defense logistics experience.
• Active DoD security clearance (Secret or higher) preferred.

Responsibilities

• Lead development and management of comprehensive Integrated Logistics Support strategies across the product lifecycle.
• Oversee planning for logistics elements: maintenance planning, supply, data, training, and facilities planning.
• Manage logistics scope, cost, schedule, and performance within programs.
• Serve as primary logistics interface to internal and external customers, including DoD programs.
• Lead Logistics Product Data deliverables (LSA, LORA, FMECA, TIR, provisioning).
• Support development of proposals, BOEs, and cost estimates for logistics.

Skills

ILS Planning

Cross-functional leadership

DoD Processes

Technical Documentation

Education

Bachelor's degree

Tools

LPD/LSAR Tools

Job description

Job Title:

Senior Product Support Manager (Integrated Logistics Support)

Location:

Remote/Hybrid or Oklahoma City, OK

Department:

Product Support

Reports To:

Director of Product Support

Clearance:

Ability to obtain and maintain DoD Top Secret clearance (Active Secret preferred)

Position Summary

Long Wave Inc is seeking a highly experienced Senior Product Support Manager to lead Integrated Logistics Support (ILS) planning, execution, and sustainment activities for advanced training systems and defense-related products. This role is responsible for developing, integrating, and managing lifecycle product support strategies that ensure operational readiness, reliability, and long-term sustainability for our customers.

The ideal candidate brings extensive experience in the defense industry, a strong background in lifecycle logistics, and a proven ability to interface with engineering, manufacturing, program management, and U.S. Government customers.

Key Responsibilities

• Lead the development, execution, and management of comprehensive Integrated Logistics Support (ILS) strategies across the product lifecycle.
• Oversee planning and analysis for logistics elements including:
  • Maintenance Planning
  • Supply Support
  • Technical Data & Publications
  • Support Equipment
  • Training & Training Support
  • Facilities Planning
  • Packaging, Handling, Storage, and Transportation (PHS&T)
  • Reliability, Maintainability, & Availability (RMA)
  • Sustaining Engineering and Field Support
• Manage logistics scope, cost, schedule, and performance within assigned programs.
• Serve as the primary logistics interface to both internal stakeholders and external customers, including DoD program offices and prime contractors.
• Lead Logistics Product Data (LPD) development and associated deliverables (LSA, LORA, FMECA, TIR, provisioning, etc.).
• Support development of contract proposals, BOEs, and logistics-related cost estimates.
• Ensure compliance with DoD, MIL-STD, GEIA, and customer requirements relevant to logistics support and sustainment.
• Coordinate development and delivery of training materials, technical manuals, IETMs, and instructional content.
• Drive sustainment readiness activities including sparing analysis, obsolescence management, and configuration control.
• Support fielding activities, installation, deployment, and long-term support planning for delivered systems.
• Lead and mentor logistics specialists, analysts, and support personnel as needed.

Minimum Qualifications

• Bachelor's degree in Logistics, Engineering, Business, or related field. Equivalent experience may be considered.
• 8+ years of professional experience in Integrated Logistics Support, Product Support Management, or related defense logistics roles.
• Strong understanding of DoD acquisition processes, sustainment phases, and applicable logistics standards (e.g., MIL-STD-1388, GEIA-STD-0007, MIL-HDBK-502).
• Experience preparing and managing logistics deliverables in accordance with contract requirements.
• Proven ability to lead cross-functional teams and manage complex sustainment efforts.
• Experience working with government customers, primes, or direct DoD programs.
• Ability to interpret engineering drawings, system specifications, and technical documentation.
• Excellent communication, briefing, and customer engagement skills.
• Active DoD Secret security clearance.

Preferred Qualifications

• Master’s degree in Logistics, Systems Engineering, Program Management, or related field.
• DAU/DAWIA certification in Life Cycle Logistics (Level II/III).
• Active DoD Top Secret security clearance.
• Experience supporting training systems, simulators, or defense hardware production.
• Familiarity with LPD/LSAR tools and logistics databases.
• Certified Product Support Manager (PSM) or equivalent credential.
• Experience with Earned Value Management (EVM) and developing BOEs.

Position Benefits

As a full-time employee of Long Wave, you are eligible for our benefits package including:

• Competitive Salary
• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

EOE AA M/F/Vet/Disability