Senior Product Quality & Root Cause Engineer

American Honda Motor Co., Inc.; Summerfield (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

Relocation assistance (if eligible)

401K Plan with company match

Education Reimbursement for Continued 

Training and Development programs

Tuition Assistance & Student Loan Rep

Job summary

American Honda Motor Co., Inc. seeks a seasoned Quality Engineer to investigate market failures, coordinate countermeasures, and drive improvements with cross-functional teams. The role emphasizes root-cause analysis, documentation, and timely reporting to management.

The position requires strong presentation and communication skills, mechanical/electrical aptitude, and GD&T understanding. Collaborative duties include supporting QA initiatives and regional meetings.

Qualifications

• BS Electrical Engineering or related field; or demonstrable skill from experience in quality/product engineering.
• 5+ years in manufacturing or quality-related responsibility.
• Strong presentation and communication skills; ability to convey complex concepts clearly.
• Mechanical/Electrical aptitude to diagnose problems and assess test results; GD&T understanding.

Responsibilities

• Lead or support complex market quality investigations and identify root causes and countermeasures.
• Prepare and present top management reports and technical documents.
• Support cross-functional teams and coordinate market treatment activities.
• Monitor and report on market issues, priorities, and resolution timings.
• Collaborate with QA and Technical Analysis units to improve processes and growth practices.

Skills

Root cause analysis

Presentation skills

Written communication

Verbal communication

Mechanical aptitude

Electrical aptitude

D&T understanding

Drawing interpretation

MS Office

Quality engineering

Education

BS Electrical Engineering

Tools

Solidworks CSWA

Job description

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Engineer responsible for investigating market failures to determine root cause, coordinating countermeasures with the responsible areas (including testing and verification), and driving improvement activities (implementation and effectiveness monitoring) in order to accurately report to management to improve specified metrics (warranty ratio, claim rate).

Q‑Theme LPL:Activity: Lead or support complex market quality investigations of issues as a leader of a cross functional analysis team to identify root cause and countermeasures of market issues. Preparation and follow through of market treatment as required. Control Item: Closure timing of Q theme vs closure targets.

QIC InvestigationActivity: Actively support with AH‑SCM departments to troubleshoot and identify root cause for market issues, then support countermeasure creation and application. Control item: Closure timing of QIC vs closure targets.

Model Market WatchActivity: monitor the market of assigned models daily as part of the market monitoring team with a focus on providing technical perspective in order to prioritize issues. Collaborate within the market monitor team to select issues to be promoted for resolution by the Technical Analysis unit. Participate in daily quality priority meeting sharing concise summaries of priority issues that clearly illustrate the background of severity of the selected issues as needed. Control item: Active participation in daily activity with an emphasis on providing technical support to clarify potential issues.

Technical Analysis Unit GrowthActivity: Collaborate to improve the processes and procedures for the Technical Analysis team as part of AHM QC Division. Correlate best practices and know how with unit head to implement the best approach to achieve improvement & growth. Control item: Documented processes for analysis activity and PDCA reflections for applied improvements to increase unit efficiency.

Key Accountabilities

• Warranty parts investigation (occurrence cause, root cause, CM, effectiveness)
• Top management document and technical reports preparation and presentation
• Bi-Weekly Honda Motor Service meeting contributions
• Regional weekly QIC update meeting organization preparation and presentation

Qualifications, Experience, and Skills

• Minimum Educational Qualifications BS Electrical Engineering/Electrical Engineering Technology in related field OR Demonstratable skill from experience in quality and/or product engineering
• Minimum Experience 5+ years in manufacturing or quality related responsibility. Fundamental understanding of engineering and business concepts is expected.
• Other Job-Specific SkillsStrong presentation skills, ability to present complex concepts simplyStrong written and verbal communication SkillsMechanical aptitude, with a focus on root cause analysis. Ability to work independently while managing multiple projectsDrawing interpretation (reading, making, and understanding drawing intentions)GD&T UnderstandingMS Suite (5 years), Solidworks (CSWA or equivalent)Mechanical/Electrical aptitude to diagnose problems and assess test results

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
• Career Growth:Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs
• Additional Offerings:Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.