Senior Product Quality Engineer

Jobtailor; Danvers (MA); On-site; USD 130,000 - 190,000; Full time

Job summary

Jobtailor is seeking a Product Quality Engineering lead to guide quality strategy across assigned product families throughout the lifecycle. You will drive investigations, CAPA, and data-driven improvements in collaboration with manufacturing and sustaining engineering teams.

Responsibilities include monitoring quality metrics, leading cross-functional reviews, and developing dashboards and KPI reporting to protect product reliability and customer satisfaction.

Qualifications

• B.S. in Engineering required.
• Mechanical, Electrical or Mechatronics Engineering degree preferred.
• 10+ years of experience in manufacturing or service of electro-mechanical or other complex systems.
• Proven problem solver & clear thinker.
• Skilled in leading quality investigations and quality improvement projects to deliver exceptional results within a predictable timeline.
• Communicate clearly (written and oral) with other company personnel, vendors, regulatory agencies, auditors and customers.
• Flexible: able to follow directives and accomplish tasks outside of normal duties.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook, etc.) and Minitab.
• Knowledge of Medical Device Regulatory & Quality Standards: ISO 13485 / MDSAP / EU MDR IEC 60601-1 / ISO 14971.
• Strong technical understanding of imaging system performance testing and regulatory compliance.

Responsibilities

• Serve as the Product Quality Engineering lead for assigned product families throughout the product lifecycle.
• Monitor and analyze quality performance metrics, manufacturing yield data, complaint trends, service data, and field reliability indicators.
• Establish and maintain product quality dashboards and KPI reporting.
• Drive continuous improvement initiatives to improve product quality, reliability, manufacturability, and customer satisfaction.
• Act as the primary quality representative for cross-functional product teams.
• Lead investigations of product failures, nonconformances, customer complaints, and field-returned devices.
• Perform data-driven root cause analyses using quality tools including: 5 Whys, Pareto Analysis, Fishbone Analysis, Statistical Analysis, FMEA, and others.

Skills

Root Cause Analysis

Statistical Analysis

FMEA

5 Whys

Pareto Analysis

Fishbone Analysis

Quality Performance Metrics

Manufacturing Process Improvement

Product Quality Dashboards

KPI Reporting

Problem Solving

Clear Communication

Flexibility

Education

B.S. in Engineering

Tools

MS Office Suite

Minitab

Job description

• Serve as the Product Quality Engineering lead for assigned product families throughout the product lifecycle.
• Monitor and analyze quality performance metrics, manufacturing yield data, complaint trends, service data, and field reliability indicators.
• Establish and maintain product quality dashboards and KPI reporting.
• Drive continuous improvement initiatives to improve product quality, reliability, manufacturability, and customer satisfaction.
• Act as the primary quality representative for cross-functional product teams.
• Lead investigations of product failures, nonconformances, customer complaints, and field-returned devices.
• Perform data-driven root cause analyses using quality tools including: 5 Whys, Pareto Analysis, Fishbone Analysis, Statistical Analysis, Fault Tree Analysis, Failure Mode and Effects Analysis (FMEA).
• Identify systemic quality issues and implement sustainable corrective actions.
• Present investigation findings and recommendations to management and cross-functional teams.
• Lead CAPA activities from initiation through effectiveness verification and closure.
• Ensure timely investigation, documentation, and resolution of quality issues.
• Drive preventive actions that reduce recurrence and improve product robustness.
• Support management review activities through quality trend analysis and risk reporting.
• Serve as the primary quality partner for manufacturing operations and sustaining engineering teams.
• Support manufacturing process improvements to reduce defects, improve yields, and enhance product reliability.
• Evaluate production processes, inspection methods, and test strategies.
• Support process validations, equipment qualifications, software validations, and verification activities.
• Develop, review and approve manufacturing quality documentation, procedures, and work instructions.
• Represent Quality Engineering in design reviews, Engineering Change Orders (ECOs), and product change activities.
• Review and approve quality-related deliverables associated with product modifications.
• Support new product introduction (NPI), design transfer, and commercialization activities.
• Ensure quality and regulatory requirements are incorporated into product and process changes.
• Collaborate with Engineering teams to evaluate product risk and quality impact of design changes.
• Lead complaint evaluations, field investigations, and post-market surveillance activities.
• Analyze service data, complaint trends, and field performance information to identify emerging quality issues.
• Participate in Medical Device Reporting (MDR) assessments and regulatory reporting activities as required.
• Lead failure analysis activities for returned products and components.
• Recommend and implement improvements based on field performance data.

Requirements

• B.S. in Engineering required.
• Mechanical, Electrical or Mechatronics Engineering degree preferred.
• 10+ years of experience in manufacturing or service of electro-mechanical or other complex systems
• Proven problem solver & clear thinker.
• Skilled in leading quality investigations and quality improvement projects to deliver exceptional results within a predictable timeline.
• Communicate clearly (written and oral) with other company personnel, vendors, regulatory agencies, auditors and customers.
• Flexible: able to follow directives and accomplish tasks outside of normal duties
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook, etc.) and Minitab
• Knowledge of Medical Device Regulatory & Quality Standards in the following is preferred: ISO 13485 / MDSAP / EU MDR IEC 60601-1 standards for Medical Devices safety, EMC and usability requirements ISO 14971 Risk Management requirements
• Strong technical understanding of imaging system performance testing and regulatory compliance.

Core Competencies

Demonstrates expertise in Product Quality Engineering, focusing on quality performance metrics, continuous improvement initiatives, and regulatory compliance within the medical device industry. Proficient in leading investigations, implementing corrective actions, and collaborating with cross-functional teams to enhance product reliability and customer satisfaction.

Highest-signal resume keywords

• Quality Engineering Leadership
• Root Cause Analysis
• Medical Device Regulatory Standards
• Continuous Improvement Initiatives
• Data-Driven Decision Making

ATS Optimization Keywords

Hard Skills

• Root Cause Analysis
• Statistical Analysis
• Failure Mode and Effects Analysis (FMEA)
• 5 Whys
• Pareto Analysis
• Fishbone Analysis
• Quality Performance Metrics
• Manufacturing Process Improvement
• Product Quality Dashboards
• KPI Reporting

Soft Skills

• Problem Solving
• Clear Communication
• Flexibility

Industry Keywords

• ISO 13485
• MDSAP
• EU MDR
• IEC 60601-1
• ISO 14971
• Medical Device Reporting (MDR)
• Electro-Mechanical Systems
• Quality Improvement Projects
• Design Reviews
• Post-Market Surveillance

Tools & Technologies

• MS Office Suite
• Minitab