(Senior) Product/Project Manager

ButcherBox; Watertown (MA); On-site; USD 155,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited PTO

Parental leave

Job summary

ButcherBox is seeking a Digital Product Manager to own end-to-end features within our core digital experience. You’ll drive strategy, work with engineering, design, Insights, and marketing to ship customer-focused features that accelerate business results.

You will leverage AI to accelerate briefs, prototyping, and rapid iterations, while maintaining a keen eye on retention metrics and conversion. This is a fast-paced, customer-obsessed role in our Boston area team.

Qualifications

• 4+ years of experience as a Digital Product Manager.
• Experience working with Shopify in an ecommerce context.
• Understanding of retention and loyalty metrics in ecommerce.
• Balances customer needs with business goals and stakeholders.
• Proactive self-starter with strong time management.

Responsibilities

• Drive product strategy for features aligning with company goals.
• Contribute to roadmaps and prioritize features by customer impact.
• Make data-informed decisions with entrepreneurial bias toward action.
• Build prototypes to test hypotheses quickly and cheaply.
• Collaborate with engineering, design, marketing, RevOps, and support to ship features.

Skills

Digital product management

Startup experience

Time management

Customer obsession

Education

Bachelor's degree in business/marketing/engineering

Tools

Shopify

Job description

Who We Are

ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our fourth year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass‑fed, grass‑finished beef, free‑range organic chicken, pork raised crate‑free, and wild‑caught seafood directly to our members’ doors. All of our products are humanely raised or wild‑caught and never given antibiotics or added hormones ever. We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission!

About the Role

As a Product Manager at ButcherBox you’ll own the development and delivery of features within our core digital experience. You’re a customer‑obsessed product professional who moves fast, thinks entrepreneurially, and leverages AI to accelerate your work. You’ll manage features end‑to‑end—from research through launch, go‑to‑market and optimization—working closely with engineering, design, member insights, customer service, marketing, and RevOps to ship features that delight customers and drive business results.

What’s Different About This Role

• Use AI extensively for product briefs, prototyping, competitive analysis, and rapid iteration
• Own true end‑to‑end project management—not just roadmaps, but hands‑on delivery
• Think holistically about launches—features ship with member communication, support readiness, and adoption strategy
• Move with entrepreneurial velocity—building quick prototypes, testing solutions yourself
• Ship features in days or weeks, not months

Responsibilities

Product Strategy & Execution

• Drive product strategy for features and initiatives that align with company goals
• Contribute to product roadmaps, prioritizing features based on customer impact and business value
• Make fast, data‑informed decisions with an entrepreneurial bias toward action
• Build scrappy solutions when needed—create prototypes to test hypotheses quickly
• Collaborate with engineering, design, marketing, RevOps and customer support to define requirements and ship features
• Work closely with Customer Insights to conduct research and identify customer needs
• Understand technical constraints and make informed trade‑offs between ideal features and feasibility

Project Management

• Own end‑to‑end project management from concept through launch and post‑launch optimization—feature isn’t “done” when it ships, but when it is effectively communicated to customers and actively being used.
• Coordinate cross‑functional launch needs: marketing emails, customer support training, help center updates
• Work with marketing to develop a communication strategy—how will we introduce this? What’s the value prop?
• Track and report on project progress to ensure timely delivery of objectives.
• Monitor launch health and adoption—are customers finding and using the feature? Where are they getting stuck?

Data & Performance

• Set clear, quantitative measures for product success
• Monitor product performance, user feedback, and market data to optimize features
• Make data‑driven decisions to enhance user satisfaction and business metrics
• Conduct A/B tests and experiments to validate hypotheses
• Own post‑launch analysis—understand why features succeeded or failed, share learnings with the team

Communication

• Communicate product plans, progress, and results to leadership and stakeholders
• Maintain transparency and alignment across the organization
• Partner effectively with senior team members to drive initiatives forward

Preferred Qualifications

• 4+ years of experience as a Digital Product Manager
• Experience working with Shopify
• Understanding of retention & loyalty metrics in an e‑commerce environment
• Balances customer needs with business goals. Manages escalated stakeholder concerns. Builds strong relationships with key stakeholders.
• Self‑starter with excellent time management skills
• Experience working in high‑velocity startup or product teams
• Willingness to build prototypes and test solutions hands‑on
• Bachelor’s degree in business, marketing, engineering, or a related field
• Prior experience using AI tools in product workflows (ChatGPT, Claude, Midjourney, etc.)
• Basic understanding of HTML/CSS or ability to review code implementations

Base Salary - $155,000-190,000

What We Offer

Our Values

We are a mission‑driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world.

Benefits

• Health: medical, dental, vision, and life insurance, an employer‑funded HSA, and short & long‑term disability benefits
• Financial: 401(k) with generous employer match
• Annual bonus based on company performance
• Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
• Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
• Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
• Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more

ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. If you need to request an accommodation for your interview, please click here.

ButcherBox does not use artificial intelligence (AI) tools in any part of our hiring process. If you would like more information about how your data is processed, please contact us.