Senior Product Owner: Modernize Participant Experience

Charles Schwab

Raleigh (NC)

Hybrid

USD 120,000 - 160,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Hybrid work model

401(k) with company match

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health insurance

Job summary

Schwab Retirement Technologies is seeking an experienced Senior Product Owner / Product Manager to shape and deliver digital experiences for retirement plan participants, sponsors, and advisors. You will help modernize the participant dashboard and enhance the mobile app, partnering with engineering, UX, and business teams to translate needs into actionable user stories.

The role balances strategic thinking with execution, ensuring Agile teams deliver high-value solutions while exploring

Qualifications

7+ years of Product Owner, Product Management, Business Analysis, or related Agile delivery experience.
Proven experience managing and prioritizing product backlogs in Agile environments.
Strong user story writing, requirements gathering, and backlog refinement skills.
Experience delivering customer-facing digital products, including web or mobile applications.
Demonstrated ability to balance strategic roadmap planning with day-to-day execution responsibilities.
Experience partnering closely with software engineers, architects, UX professionals, and QA teams throughout the product lifecycle.
Strong communication and relationship-building skills with the ability to influence decisions without direct authority.
Experience working in cross-functional environments where collaboration, ownership, and customer focus are critical to success.
Ability to quickly learn complex business domains and translate customer and business needs into product outcomes.

Responsibilities

Own, prioritize, and maintain the Agile team backlog, ensuring work is aligned to customer needs, business objectives, and product strategy.
Develop and refine user stories and acceptance criteria that provide clear direction to engineering and QA teams.
Partner with engineers, architects, UX designers, and Scrum Masters to deliver high-quality web and mobile experiences.
Support key initiatives including participant dashboard modernization and continued enhancement of the participant mobile application.
Participate in discovery efforts to better understand customer needs, pain points, and opportunities for innovation.
Collaborate with clients, participants, and vendor partners to gather feedback and incorporate insights into product decisions.
Lead backlog refinement, sprint planning, and other Agile ceremonies while helping ensure predictable delivery and strong backlog health.
Monitor product performance and proactively identify future enhancements that improve the overall participant experience.