Senior Product Owner

ICW Group; San Diego (CA); On-site; USD 106,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K with company match

Bonus potential

Paid time off

Paid holidays

Job summary

ICW Group in San Diego seeks a Senior Product Owner to drive product strategy and delivery across claims and related platforms. You will bridge business stakeholders, development teams, and end users to prioritize features and ensure value delivery.

Lead agile ceremonies, refine roadmaps, and align product outcomes with strategic goals while guiding cross-functional teams through complex insurance workflows and Guidewire integrations.

Qualifications

• Minimum 10 years of related experience leading technical teams and translating requirements.
• 3+ Guidewire ClaimCenter implementations with end-to-end ownership.
• Certified Product Owner (CPO) required; SAFe preferred.
• Experience with insurance claims operations and integration with Guidewire products.

Responsibilities

• Define product vision, roadmap, and growth opportunities with stakeholders.
• Refine product backlog by business value and ROI.
• Participate in agile ceremonies and groom backlog for cross-functional collaboration.
• Ensure alignment with the product strategy and delivery against roadmap.

Skills

Guidewire ClaimCenter

Agile methodologies

Product ownership

Stakeholder communication

Education

Bachelor's degree in Business/Finance/CS/Engineering

Tools

Guidewire Cloud Platform (GWCP)

GW ClaimCenter data model

Job description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The Senior Product Owner plays a pivotal role in driving the successful development and delivery of innovative products that meet the needs of our customers and aligns with the company’s strategic goals. This role acts as the bridge between business stakeholders, development teams and end-users, ensuring clear communication and effective prioritization of features and enhancements throughout the product lifecycle.

Essential Duties And Responsibilities

• Defines and communicates product vision, overall strategy and growth opportunities to business and IT stakeholders, with minimal guidance from leadership and other Product team members.
• Drives the continuous refinement of the product vision, roadmap, and strategy to drive optimum business value.
• Works closely with business stakeholders across the organization to convert product ideas into a prioritized backlog according to business value or return on investment (ROI).
• Participates in agile ceremonies such as sprint planning, iteration reviews, and retrospectives to ensure continuous improvement and iterative development.
• Facilitates Product Grooming Backlog sessions to align priority & strategy for better cross functional collaboration.
• Remains accountable for each stage of the development process and the final product, evaluating progress and performance at each iteration and deciding whether the team can move on to the next steps.
• Works closely with Technical Product Managers and Scrum master to ensure the successful execution of the product roadmap.
• Anticipates product’s future needs by maintaining user personas and journey maps.
• Creates annual and quarterly plans to align product groups to roadmap deliverables.
• Independently manages and proactively identifies direction updates related to product areas.
• Owns and drives user-centric product outcomes collaboratively with business and IT leadership.
• Researches and analyzes market trends and user needs to develop and shape the roadmap for the product.
• Collaborates with other Product Owners, Product Managers and shares best practices across teams to ensure alignment and consistency in ways of working within a value stream.

Domain Expertise Required

• 3+ Guidewire ClaimCenter implementations — techno-functional ownership across FNOL, claim handling, exposures, reserves, financials, payments, recoveries, and reporting.
• Deep understanding of P&C claims operations — adjudication, authority structures, coverage interpretation, compliance, and claims lifecycle.
• Experience with ClaimCenter data model, workflows, business rules, integrations, and configuration concepts.
• Experience with integrations across policy administration, billing, document management, payment vendors, and regulatory agencies.
• Data migration, conversion, validation, and reconciliation experience on GW platforms.
• Guidewire ACE Certified Business Analyst (ClaimCenter — Palisades or newer).
• Experience with Guidewire Cloud Platform (GWCP) and SaaS delivery models.
• Experience implementing Commercial Lines, Workers' Compensation, or Specialty claims solutions.
• Experience in other Guidewire Products such as ContactManager and Cloud Data Access/Platform, along with integrating these with Guidewire ClaimCenter.

Supervisory Responsibilities

This position has no supervisory responsibility.

Education And Experience

• Bachelor's degree from a four-year college or university is required with a major or emphasis in Business, Finance, Computer Science, Engineering, or related field.
• Minimum of 10 years’ related experience inclusive of leading technical teams, collecting business needs, and translating requirements to a technical audience.
• Experience in the insurance industry highly desired.
• Minimum 5 years of experience as a Product Owner, Product Manager or similar role, with a track record of successfully launching and managing products or platforms.

CERTIFICATES, LICENSES, REGISTRATIONS

Certified Product Owner (CPO) Required, SAFe Preferred.

Guidewire ACE Certified Business Analyst (ClaimCenter — Palisades or newer).

Knowledge And Skills

Knowledge of Agile processes and principles. Understanding of the Insurance industry. Ability to map value stream across business lines. Possess technical expertise and understanding of product development practices. Ability to balance technical constraints and a differentiated product that meets the needs of the marketplace. Knowledge of mobile and web platform design conventions and technology limitations and opportunities. Excellent written and verbal communication skills, experience working with cross-functional teams, and presenting to leadership. Advanced proficiency with Microsoft Office applications including Word, Visio, Excel, Project, and PowerPoint. Excellent organizational and time management skills. Advanced analytical, qualitative, quantitative, and problem-solving skills. Ability to apply critical thinking and analytical skills to recommend creative solutions to business and technical challenges. Strong attention to detail. Ability to multi-task in a fast-paced environment.

Physical Requirements

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity.

The current range for this position is

$105,780.03 - $189,347.93

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.