Senior Product Owner

Office Ally; San Antonio (TX); Presencial; USD 115.000 - 125.000; Jornada completa

Descripción de la vacante

Office Ally is seeking a Senior Product Owner to optimize the product strategy, prioritize work, and communicate KPIs and results. You will develop technical requirements and drive optimized flows that improve customer metrics and conversions.

The role mentors others in product-related functions and acts as a SME for internal and external groups. Responsibilities include gathering requirements, leading cross-functional collaboration, monitoring feature usage, and ensuring timely, on-budget

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 7+ years of related experience in healthcare technology (Business Analyst, Project Manager, or Product Owner).
• Proven experience in Agile development environments with cross-functional teams.
• Demonstrated ability to influence without authority across functions.

Responsabilidades

• Gather and manage requirements for technical projects.
• Lead and communicate in a matrixed organization.
• Monitor performance and usage of features; serve as SME for questions.
• Advocate for high-quality solutions that meet customer expectations.
• Lead product lifecycle reviews with internal teams and customers.
• Build strong relationships across development, internal groups, and customers to ensure timely delivery.
• Influence cross-functional teams without formal authority.
• Ensure product features align with company strategy and goals.

Conocimientos

Stakeholder management

Agile

Technical writing

Cross-functional collaboration

Leadership

Requirements gathering

Influence without authority

Educación

Bachelor's degree

Herramientas

Practice management systems

EHRs

RCM platforms

Descripción del empleo

About Us

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

About Us

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

• Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

We're looking for a Senior Product Owner to join our growing team. In this role, you'll be responsible for managing the overall optimization of the product through the development of strategy, prioritization of work, communication of KPIs and results, development of technical requirements, and the successful execution of optimized flows that improve customer metrics and conversions. This role mentors others in product-related functions, consistently delivers products and solutions that delight customers, meet or exceed business expectations, and are delivered on time and within budget, and acts as a Subject Matter Expert by demonstrating product functionality to internal and external groups as needed.

What You'll Do

• Effectively gathering and managing requirements for technical projects.
• Demonstrating leadership and effective communication in a matrixed organization.
• Monitoring ongoing performance and usage of features and acts as the SME for questions, concerns, and suggestions on assigned products.
• Advocating for quality solutions that meet or exceed defined customer expectations.
• Performing reviews with key internal teams and commercial customers throughout the product lifecycle to ensure alignment on solution needs and product discovery/definition.
• Developing strong relationships with all development, internal groups, and customers in order to ensure timely and effective delivery of software features and defect resolution.
• Influences cross-functional teams without formal authority.
• Ensures that the product features support the company's overall strategy and goals.

What You'll Need

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience.
• 7+ years of related experience and/or training working as a Business Analyst, Project Manager, or Product Owner in healthcare technology.
• Proven experience working in Agile development environments, collaborating with cross-functional teams.
• Demonstrated ability to influence without authority across functions.
• Strong technical writing skills with the ability to translate complex concepts into clear documentation.
• Proven track record of leading multiple concurrent initiatives and driving them to completion.

Nice to Have

• Hands-on experience with provider-side workflows, such as medical billing, claims submission and management, denials and rejections, remittance and payment posting, eligibility verification, prior authorization, patient scheduling, and front-office or provider office management.
• Experience working with practice management systems, EHRs, or revenue cycle management (RCM) platforms.
• Familiarity with healthcare clearinghouse operations and standard healthcare transactions (e.g., X12 837/835/270/271).
• Prior experience working directly in or alongside provider practices, billing companies, or other provider-facing organizations, such as in a billing, practice administration, or customer-facing role.
• Pragmatic Institute certifications.

Travel Requirements

• This role requires up to 25% travel, which may include client meetings, team gatherings, or company events.
• Travel will typically be scheduled in advance and supported by the company.

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.

Office Ally Pay Transparency

$115,000—$125,000 USD

Why You'll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.