Senior Product Operations Manager

Rain; New York (NY); Hybrid; USD 185,000 - 220,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health benefits

401(k) retirement match

Equity plan

Wellness stipend

Office meals

Team offsites

Job summary

Rain is hiring a Senior Product Operations Manager to serve as the connective tissue across product, engineering, partnerships, and our fintech, neobank, and institutional customers. This senior individual contributor role owns the product operating system end to end—from rituals to launch motion and partner feedback loops—helping the team move faster and more confidently.

You will work directly with PMs, engineering, partnerships, support, compliance, and external partners to drive operational

Qualifications

• 5–8 years of product operations or related experience in a product-led company with a strong engineering culture.
• Strong product judgment and operating instincts; capable of autonomous operation.
• Senior operator who defines problems, drives plans, and owns outcomes without close direction.
• Excellent written and verbal communication with external partners and internal teams.
• Proven ability to ship cross-functional initiatives quickly, measure impact, and iterate.

Responsibilities

• Own the product operating cadence: planning, prioritization, roadmap reviews, launch reviews, and rituals.
• Run the launch motion end to end across cards, payments, and platform, including readiness and post-launch measurement.
• Build and run the partner feedback loop; translate input into prioritized product signals.
• Stand up tooling, dashboards, and documentation to scale product operations; maintain trackers and release notes.
• Collaborate with PMs to scope and ship cross-functional initiatives touching support, compliance, partnerships, and finance.
• Drive operational excellence: metrics hygiene, postmortems, decision logs, and scalable processes.
• Identify and remove friction in process, tooling, communication, and decision-making.

Skills

APIs

Payments systems

Blockchain concepts

Job description

About The Company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.

In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

About The Role

Rain is hiring a Senior Product Operations Manager to be the connective tissue across product, engineering, partnerships, and our fintech, neobank, and institutional customers. As Rain scales, the difference between a good product org and a great one is the rigor of the operating system underneath it — how partner feedback gets in, how decisions get made, how launches land, and how the whole machine compounds.

This is a senior individual contributor role. You'll own the product operating system end to end: the rituals, the launch motion, the partner feedback loops, the tooling, and the cross-functional surfaces that make the rest of the team faster and sharper. You'll work directly with PMs, engineering, partnerships, support, compliance, and our largest external partners.

What You'll Do

• Own the product operating cadence — planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
• Run the launch motion end to end across cards, payments, and platform — readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
• Build and run the partner feedback loop — capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
• Stand up the tooling, dashboards, and documentation that make product operations leveraged — partner trackers, release notes, status comms, internal knowledge bases
• Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
• Drive the operational excellence that scales a product org — metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
• Identify and remove friction wherever you find it — process, tooling, communication, decision-making — and raise the bar for how the team operates

What We're Looking For

• 5–8 years of product operations, program management, chief-of-staff, or strategy & operations experience, with a track record of building operational excellence inside a product-led company with a strong engineering culture and high bar for quality
• Exceptional product judgment and operating instincts — you're someone others describe as one of the sharpest operators they've worked with, and you consistently raise the bar for the people around you
• A senior, autonomous operator who can define the problem, drive the plan, and own the outcome without needing close direction
• Strong technical fluency (APIs, payments systems, blockchain concepts) and the instinct to pull on technical threads yourself rather than defer to engineering or product
• Genuinely excited to live in the details — you believe operational excellence is won in the specifics and are energized by the work to get them right
• Excellent written and verbal communication; you can operate with sophisticated external partners, internal engineering teams, and executive stakeholders with equal ease
• Proven ability to ship cross-functional initiatives quickly, measure their impact, and iterate in a fast-moving environment

Nice to Have, But Not Mandatory

• Experience operating inside a product org shipping cards, payments, or cross-border fintech products
• Exposure to stablecoins, crypto, or smart contract ecosystems
• Previous startup or hypergrowth environment experience
• Experience standing up product ops as a function from early days

Things that enable a fulfilling, healthy, and happy experience at Rain

• Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
• Flexible working We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
• Easy to access benefits For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
• Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.
• Equity plan Every Rainmaker gets an equity option plan so we all benefit from our success.
• Health and Wellness High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
• In-office meals Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
• Team summits Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Compensation Range

$185K - $220K