Senior Product Operations Lead

PINNACLE GROUP (Pinnacle Technical Resources); Fort Worth (TX); Hybrid; USD 83,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

PTR Global is seeking a Sr. Product Operations Lead to oversee Dojo operations, engage with Dojo Leads and Directors, and improve experiences for teams and coaches.

The role features hybrid work with on-site duties Tue–Thu and remote Mon & Fri, focusing on planning engagements, resources, and communications to ensure successful Dojo programs. The ideal candidate has strong organizational and project management skills, extensive cross-functional collaboration experience, and a track record of

Qualifications

• Bachelor’s degree in business administration, communications, or a related field.
• 3 years of experience working closely with product teams to coordinate and organize events.
• 1 year of professional experience in large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles.
• Familiarity with internal operations, event planning, and marketing.
• Good understanding of technology operations.

Responsibilities

• Collaborate with Dojo Leads and Directors to plan, prioritize, and confirm Dojo engagements.
• Continuously improve the Dojo experience for teams, coaches, processes, templates, and ceremonies.
• Organize and simplify information for easy consumption by teams and coaches.
• Ensure coaches have the necessary resources, including next steps, status updates, documents, access, and invites.
• Maintain a pipeline of upcoming teams, schedule events, and prepare teams and leaders for intake, discovery, and immersive engagements.
• Communicate Dojo offerings and services to teams and stakeholders.
• Provide transparent and frequent updates to stakeholders regarding schedules, challenges, and successes.
• Coordinate hybrid experiences, including in-person and remote events, room reservations, food orders, A/V equipment, and technical setup.

Skills

Organizational skills

Project management

Leadership

Interpersonal skills

Communication

Problem-solving

Adaptability

Technical concepts

Stakeholder management

Education

Bachelor’s degree in business administration, communications, or related field

Job description

Position: Sr. Product Operations Lead
Location: Fort Worth, Texas (Hybrid)
Duration: Contract
Job ID: 179575

Job Overview:
We are seeking a highly organized and proactive Dojo Ops Coordinator to join our team. The ideal candidate will work closely with Dojo Leads and Directors to plan, prioritize, and confirm Dojo engagements. This role involves improving the Dojo experience for teams, coaches, and processes, as well as organizing and simplifying information for effective communication. The position requires a hybrid work schedule, with on-site work from Tuesday to Thursday and remote work on Mondays and Fridays. The candidate will play a key role in ensuring the success of Dojo operations and engagements.

Responsibilities:

• Collaborate with Dojo Leads and Directors to plan, prioritize, and confirm Dojo engagements.
• Continuously improve the Dojo experience for teams, coaches, processes, templates, and ceremonies.
• Organize and simplify information for easy consumption by teams and coaches.
• Ensure coaches have the necessary resources, including next steps, status updates, documents, access, and invites.
• Maintain a pipeline of upcoming teams, schedule events, and prepare teams and leaders for intake, discovery, and immersive engagements.
• Communicate Dojo offerings and services to teams and stakeholders.
• Provide transparent and frequent updates to stakeholders regarding schedules, challenges, and successes.
• Coordinate hybrid experiences, including in-person and remote events, room reservations, food orders, A/V equipment, and technical setup.

Qualifications:

• Bachelor’s degree in business administration, communications, or a related field.
• 3 years of experience working closely with product teams to coordinate and organize events.
• 1 year of professional experience in large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles.
• Familiarity with internal operations, event planning, and marketing.
• Good understanding of technology operations.

Preferred Qualifications:

• Experience in the airline industry, including engineering, business processes, and supporting technology.
• Demonstrable experience in helping product leaders create an environment conducive to supporting empowered product teams.
• Proven ability to align priorities with overall business goals and product strategies.
• Experience building relationships with senior leaders to influence and inspire change.

Skills and Competencies:

• Excellent organizational and project management skills with keen attention to detail.
• Strong leadership and interpersonal skills with the ability to influence and collaborate across teams.
• Adaptability and the ability to pivot strategies when project priorities shift.
• Excellent communication and presentation skills.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Ability to manage relationships and navigate conflict effectively.
• Understanding of technical concepts and principles.
• Results-driven with a focus on delivering high-quality outcomes.
• Comfortable working in a fast-paced, dynamic environment with competing priorities.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $60 - $62/hr.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.