Senior Product Manager-PX

Press Ganey; Chicago (IL); On-site; USD 160,000 - 175,000; Full time

Job summary

A leading company in experience measurement and data analytics is seeking a Senior Product Manager to enhance member engagement and services. The role involves collaborating with cross-functional teams to design and launch innovative products, focusing on exceptional user experiences. Candidates should have strong SaaS product management experience, preferably in healthcare, and a passion for user experience.

Qualifications

• 5+ years of SaaS product management experience, preferably in healthcare.
• Experience managing product lifecycle and strategies.

Responsibilities

• Develop and maintain product strategy by analyzing performance and identifying gaps.
• Drive product launches in collaboration with marketing and other teams.
• Translate strategy into a product roadmap and prioritize requirements.

Skills

SaaS product management

user experience

strategic thinking

creative problem-solving

analytical skills

communication skills

Tools

EHR software

Epic

Job description

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Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Role Overview

As a Senior Product Manager, you’ll work directly with the Patient Experience team, focusing on member engagement and services. You will collaborate with cross-functional teams to design, build, and bring to market our products. We seek a candidate passionate about understanding users and creating exceptional user experiences.

Key Responsibilities

1. Gain a deep understanding of the market, competitive landscape, and client experiences.
2. Develop, document, and maintain product strategy by analyzing performance, identifying gaps, and generating new ideas to grow market share and improve client experience.
3. Generate product buy-in with stakeholders through demos and presentations, acting as a product evangelist.
4. Translate strategy into a product roadmap, designing, scoping, and prioritizing requirements.
5. Oversee product development initiatives, including pilots and enhancements.
6. Drive product launches in collaboration with marketing, education, and other teams.
7. Work with executives, clients, design, engineering, marketing, and client services to align product goals and gather feedback.
8. Occasional travel may be required.

Qualifications

• 5+ years of SaaS product management experience, preferably in healthcare.
• Experience with practice management systems or EHR software, especially Epic, is a strong plus.
• Self-starter with results-driven mindset and strategic thinking.
• Passion for user experience and creative problem-solving.
• Technical understanding to discuss work effort and trade-offs.
• Experience managing product lifecycle and strategies.
• Excellent analytical, organizational, and communication skills.

We encourage candidates who may not meet every qualification to apply, emphasizing diversity and inclusion.

Additional Information

Salary range: $160,000 - $175,000, with potential bonuses. Press Ganey is an Equal Opportunity Employer and values diversity.