Senior Product Manager, Product Infrastructure

Speedrun Talent Network; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity stake

401(k) plan

Medical benefits

Free meals

Commuter benefits

Growth & learning opportunities

Unlimited PTO

Paid family leave

Job summary

Valon is seeking a Senior Product Manager for Infrastructure & Platform to own the roadmap for core infrastructure domains and translate customer needs into actionable specs. You’ll collaborate with engineering leads and customers to drive end-to-end initiatives that improve scalability, observability, and security.

Join a high-autonomy, high-visibility culture with senior engineers and cross-functional leaders, delivering platform features that touch end users and enterprise customers at scale.

Qualifications

• 5+ years of product management experience, ideally with B2B SaaS and platforms.
• Strong technical fluency with APIs, data models, and systems.
• Excellent customer discovery skills and ability to map journeys.
• Track record of shipping infrastructure or platform features with impact.
• Highly structured thinker who communicates complex concepts clearly.
• Ability to operate with autonomy in ambiguity and risk.
• Strong collaboration and stakeholder accountability.

Responsibilities

• Define and own roadmap for core infrastructure domains such as notification, documents, and user management.
• Engage with engineering leads, vertical PMs, operations, and customers to drive discovery and specs.
• Lead end-to-end initiatives from ideation to launch and iteration.
• Work with customers on-site when needed to tailor deliverables.
• Ensure infrastructure is scalable, observable, secure, and resilient.
• Map complex processes and build reliable abstractions in ambiguous domains.
• Write clear product specs and user stories for engineers and non-domain readers.
• Partner with engineering leadership to trade off design, performance, and debt.
• Evangelize best practices and help shape roadmap tradeoffs.

Skills

Product management

Technical fluency

Customer discovery

Stakeholder management

Structured thinking

Autonomy

Collaboration

Education

Bachelor’s degree in CS/Engineering/IS/Data Science/Business/Finance/Economics

Job description

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

About the Team

You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite.

While many infrastructure teams operate behind the scenes, ours sits at an intersection. We build systems that internal vertical teams depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy.

We operate in a high-growth, high-authenticity engineering culture. You’ll partner with senior engineers, architects, and cross-functional leads, and have high visibility across the org.

Responsibilities

As a Senior Product Manager, Infrastructure & Platform, you will:

• Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)

• Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification

• Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration

• Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes

• Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility

• Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles

• Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction

• Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge

• Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt

• Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

• 5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platforms

• Strong technical fluency: experience working with engineers around systems, APIs, data models, etc.

• Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs

• Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact

• Highly structured thinker, able to write and communicate complex concepts simply

• Comfortable operating with high autonomy, ambiguity, and responsibility

• Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field

Why Join Valon?

• Transform a $13 trillion industry by building the operating system for mortgage servicing, replacing 40-year-old legacy systems with modern, AI-powered infrastructure

• Join at a pivotal moment: We're rapidly scaling, with contracts signed or in negotiation representing nearly 30% of the entire mortgage servicing market

• Work on complex, high-impact problems with massive scale, our platform will power servicing operations for millions of homeowners across the country

• Product and Engineering-led culture with exceptional talent density, work alongside world-class engineers and product leaders who value velocity, clarity, and deep technical excellence

• Real product ownership with enterprise impact: your decisions will directly influence how major financial institutions operate and serve their customers

• Unique market position: We're winning against entrenched incumbents by delivering 75%+ cost reduction and a modern software experience that were previously not possible

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [e-mail] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.