Senior Product Manager - Personal Lines

Penn National Insurance in; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Penn National Insurance in Harrisburg, PA seeks a Senior Personal Lines Product Manager to evaluate, develop, price, implement and maintain Personal Lines programs for profitability. The hybrid role supports duties in pricing, underwriting and market strategy across states.

The role requires a strong background in pricing, analytics and regulatory coordination, with a focus on profitable portfolio management and innovative coverage offerings.

Qualifications

• Bachelor's degree in mathematics, statistics, economics or finance preferred.
• CPCU designation preferred.

Responsibilities

• Provides technical support and develops best practices related to products and programs.
• Audits field underwriting performance.
• Participates in the strategic direction of the division including the development of new products and services.
• Utilizes predictive modeling analyses to improve product pricing and reduce rate subsidization to support production and profitability goals.
• Serves as liaison to regulatory bodies for changes to state regulations by rate bureaus/regulatory bodies and vendors for implementation/revision of new products and services.
• Develops best practices, maintains documented best practices and provides direction to underwriting and field teams regarding emerging issues and coverage response.
• Manages assigned vendor relationships including periodic contacts, contract review and renewals, performance of the service provided and cost/benefit analysis.
• Provides technical support for products, programs and pricing develops trends and project problems.
• Manages the services and terms of assigned vendor relationships
• Monitors performance of assigned states, loss ratios, demographics, market and industry trends, legislative and regulatory activities etc. to anticipate problems and proactively design corrective actions to address profitability issues and develop innovative resolutions to enhance products, profitability and goals.
• Continuously refines product strategy through the timely creation of new and improved coverage offerings, underwriting guidelines, and pricing that ensure Personal Lines Product Portfolios remain competitive in marketplace for their assigned states to support production and profitability goals.
• Continue to ensure that Personal Lines Product Portfolios (coverage, underwriting, and pricing) remain in compliance with new laws, bulletins, and bureau mandates for their assigned states.
• Coordinates the rate review process for assigned states to ensure timely implementation of rate changes that reflect personal lines strategic direction to support production and profitability goals.
• Prepare communication to agencies and internal staff regarding product changes.
• Performs thorough competitive analyses to identify and implement new pricing opportunities that support production and profitability goals.

Skills

Business acumen

Negotiation

Decision making

Time management

Results oriented

Education

Bachelor's degree in mathematics, Statistics, Economics, or Finance

CPCU designation preferred

Tools

Excel

Access

Comparative Rater software

Data Visualization Tools

Job description

Senior Product Manager - Personal Lines (Project Management)

We are seeking a Senior Personal Lines Product Manager is responsible for evaluating, analyzing, developing products and establishing prices, implementation and maintenance of Personal Lines programs to achieve production and profitability.

This is a hybrid role reporting to the Harrisburg, PA office.

POSITION COMPETENCIES

• Business Acumen
• Negotiation
• Results Oriented
• Time & Priority Management
• Decision Making

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides technical support and develops best practices related to emerging issues, educational materials, training for products and programs.
• Audits field underwriting performance.
• Participates in the strategic direction of the division including the development of new products and services
• Utilizes predictive modeling analyses to improve product pricing and reduce rate subsidization to support production and profitability goals.
• Serves as liaison to regulatory bodies for changes to state regulations by rate bureaus/regulatory bodies and vendors for implementation/revision of new products and services.
• Develops best practices, maintains documented best practices and provides direction to underwriting and field teams regarding emerging issues and coverage response
• Manages assigned vendor relationships including periodic contacts, contract review and renewals, performance of the service provided and cost/benefit analysis
• Provides technical support for products, programs and pricing develops trends and project problems.
• Manages the services and terms of assigned vendor relationships
• Monitors performance of assigned states, loss ratios, demographics, market and industry trends, legislative and regulatory activities etc. to anticipate problems and proactively design corrective actions to address profitability issues and develop innovative resolutions to enhance products, profitability and goals.
• Continuously refines product strategy through the timely creation of new and improved coverage offerings, underwriting guidelines, and pricing that ensure Personal Lines Product Portfolios remain competitive in marketplace for their assigned states to support production and profitability goals.
• Continue to ensure that Personal Lines Product Portfolios (coverage, underwriting, and pricing) remain in compliance with new laws, bulletins, and bureau mandates for their assigned states.
• Coordinates the rate review process for assigned states to ensure timely implementation of rate changes that reflect personal lines strategic direction to support production and profitability goals.
• Prepare communication to agencies and internal staff regarding product changes.
• Performs thorough competitive analyses to identify and implement new pricing opportunities that support production and profitability goals.

ADDITIONAL RESPONSIBILITIES

• Keeps abreast of market and industry developments through industry publications, agency interviews, discussions with field personnel, reviews of field results and network contacts including participation in trade organization meetings and seminars.
• Applies data to solve common business problems.
• Compiles, manipulates and analyzes data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
• Stays abreast of new sources of data and evaluate the benefit to the division.
• Performs other duties as may be assigned by the Vice President, Personal Lines

SPECIAL RELATIONSHIPS

• Direct communications and negotiations with agencies, rate bureaus, and vendors.
• Develop and maintain a strong communication with Underwriting and Territory Managers.

QUALIFICATIONS

Education/Credentials

• Bachelor's degree in mathematics, Statistics, Economics, or Finance preferred
• CPCU Designation preferred

Experience

• Minimum of 10 years of personal lines pricing, underwriting, or similar experience required
• Strong working knowledge of Excel, Access, Comparative Rater software and Data Visualization Tools
• General data mining and analysis

Technical/Professional Knowledge

• Knowledge of the property and casualty industry to include, insurance coverages, competition and legislative environment to provide growth and profitability opportunities for the company
• Knowledge of ratemaking procedures and pricing structure
• Strong listening and communication skills to influence negotiate with individuals internal and external to the company

The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $90,000 - $125,000. Additionally, you may be able to participate in our annual incentive program, depending on eligibility under the plan.

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver's license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.