Senior Product Manager / Payments & Agentic Commerce / NYC
Kelly Services
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Benefits offered by this job
Job summary
Kelly Services seeks a Senior Product Manager for a leading global financial services company in New York to help define AI-powered payments and commerce. You will collaborate with engineering, fraud, legal, and risk teams to translate emerging technologies into secure product capabilities across channels.
The role requires 5+ years in product leadership, deep payments knowledge, excellent communication, and the ability to navigate a highly regulated environment while balancing customer needs
Qualifications
- 5+ years of product management or similar leadership experience.
- Experience with issuer payments, digital payments, fraud prevention, and disputes.
- Ability to communicate with both technical and non-technical stakeholders.
- Experience partnering with engineering to define requirements and roadmaps.
- Strong judgment balancing customer needs, business goals, feasibility, and regulations.
Responsibilities
- Collaborate with engineering to evaluate emerging technologies for AI-enabled payments.
- Define requirements and technical specs for agentic commerce capabilities.
- Develop strategies balancing customer needs, internal requirements, and regulatory considerations.
- Partner with Fraud and Servicing to shape fraud prevention and disputes handling.
- Define standards and protocols with networks and product teams.
Skills
Job description
$160000 - $170000
A leading global financial services company is looking for a Senior Product Manager to help define the future of AI-powered payments and commerce. The company is investing heavily in emerging technologies that are changing how customers pay, shop, travel, and interact with financial services, with a particular focus on enabling secure and seamless transactions through AI agents. This team sits at the intersection of payments, artificial intelligence, emerging protocols, and digital experiences, giving the right candidate an opportunity to work on products that are still being defined across the industry.
As a Senior Product Manager, you'll play a critical role in developing the frameworks, features, and services that enable secure agentic transactions across multiple channels. You'll work closely with Engineering, Product, Fraud, Network, Legal, Compliance, Risk, Design, and external technology partners to translate emerging technologies into practical product capabilities. This role requires someone who can understand both the technical infrastructure behind modern payments and the customer experience required to make AI-powered commerce feel intuitive, trustworthy, and seamless.
This is an outstanding opportunity for a product leader who enjoys working at the intersection of emerging technology and complex financial systems. You'll have the opportunity to help shape how AI agents interact with payment networks, merchants, PSPs, and other technology platforms while influencing industry standards and protocols. If you're passionate about payments, AI, product strategy, and solving complex problems in a highly regulated environment, this is an exciting opportunity to help define the next generation of commerce.
This is a full-time position offering competitive compensation, comprehensive benefits, and the opportunity to work within a highly innovative product organization backed by the resources and scale of a global financial services company. You'll collaborate with senior technical and business leaders while helping bring emerging Agentic Commerce capabilities from concept through execution.
5+ years of experience in Product Management, Product Development, or a similar product leadership role
Experience with issuer payments, including digital payments, payment processing, fraud prevention, and disputes
Strong understanding of technology and product development processes, with the ability to communicate effectively with both technical and non-technical stakeholders
Experience partnering closely with Engineering teams to define technical solutions, product requirements, specifications, and roadmaps
Strong product judgment with the ability to balance customer needs, business objectives, technical feasibility, and regulatory requirements
Ability to navigate complex, highly matrixed organizations and build alignment across multiple stakeholder groups
Strong analytical and problem-solving skills with the ability to understand how complex systems interact
Ability to balance long-term product strategy with near-term execution and tactical details
Excellent written, verbal, and cross-functional communication skills
Highly organized, adaptable, and comfortable operating in ambiguous and rapidly evolving environments
Strong customer empathy and a passion for building exceptional digital products and experiences
Experience with emerging Agentic Commerce technologies, AI agents, or AI-powered payment experiences
Familiarity with emerging protocols and technologies such as Agent-to-Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted Agent Protocol, or Model Context Protocol (MCP)
Experience working with digital wallets, merchants, payment service providers, or AI/LLM technology companies
Experience with fraud prevention, transaction decisioning, disputes, servicing, or financial risk systems
Experience working with payment networks and industry standards
Experience defining data-sharing requirements and integrations across merchants, PSPs, technology platforms, or AI partners
Experience working in highly regulated financial services environments
Experience partnering with Legal, Compliance, Risk, or Governance teams on emerging technologies
Experience launching new products or capabilities in emerging or rapidly evolving markets
Strong understanding of digital customer experiences across web and mobile platforms
Partner closely with Engineering and Solutions Architecture teams to evaluate emerging technologies and determine how they can enable AI agent-facilitated payments
Define product requirements, technical specifications, and implementation strategies for Agentic Commerce capabilities
Develop product strategies that balance customer needs, internal requirements, partner capabilities, technical feasibility, and regulatory considerations
Partner with Fraud and Servicing teams to define approaches for fraud prevention, disputes management, and customer support related to agentic transactions
Work closely with Network and Product teams to help define and champion standards and protocols for agentic payments
Partner with Legal, Compliance, and Risk teams to ensure new payment experiences adhere to applicable regulations and data governance requirements
Define requirements for data sharing and integrations with merchants, payment service providers, and AI/LLM partners
Collaborate with UX Research, Design, Web, and Mobile teams to develop intuitive dashboards and customer-facing experiences
Work with Business Development and external partners to evaluate, influence, and operationalize integration requirements
Partner with Product Enablement teams to support go-to-market strategies and successful product launches
Monitor emerging industry trends, competitive developments, and new technologies to inform product strategy and roadmap decisions
Translate market developments and customer insights into actionable product opportunities
Drive alignment across highly cross-functional teams and maintain momentum through complex product development initiatives
Continuously balance near-term execution with the long-term vision for AI-powered commerce and payments
You will receive the following benefits:
Competitive Salary
Annual Bonus
Comprehensive Medical Insurance
Dental Benefits
Vision Benefits
401(k)
Paid Time Off
Paid Holidays
Comprehensive Employee Benefits
Opportunity to work on emerging AI and payment technologies
Exposure to senior product, engineering, network, and business leadership
Opportunity to help define the future of Agentic Commerce
Applicants must be authorized to work in the US on a full-time basis now and in the future.
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