Senior Product Manager - Payments

Working Nomads; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A global fintech company is looking for a passionate Product Manager to own the product vision and strategy for enhancing user experience across its platforms. The role involves defining a customer-centric roadmap, leading new capability launches, and driving growth in collaboration with various teams. Ideal candidates must have experience in product management, especially in a fast-paced fintech environment, and be comfortable working remotely.

Qualifications

• Proven track record of customer empathy and user-first approach.
• Experience with data analysis and product management in fintech.
• Strong communication and collaboration skills.

Responsibilities

• Define the product vision and roadmap removing friction for users.
• Lead the rollout of new payment methods and features globally.
• Collaborate with cross-functional teams to enhance product offerings.

Skills

Customer empathy

Data analysis

Collaboration

Product delivery

Tools

SQL

User analytics tools

Job description

Your ultimate mission is to deliver a best-in-class product experience for our users. As the passionate advocate for our customers, you will own the product vision and strategy for the core transactional journey across both Sendwave and WorldRemit. You will report to the Director of Product, Payments.

You will achieve this by:

Defining the CX North Star: Developing a deep understanding of our users through research and data, and using those insights to define and execute a roadmap that removes friction and builds trust.

Launching New Capabilities: Leading the rollout of new payment methods and features in our global markets, including traditional and emerging payment technologies like stablecoin, ensuring every launch enhances the user journey.

Driving Growth & Compliance: Collaborating with your cross-functional partners in Engineering, Design, Compliance and Legal to enhance our product offerings and drive growth, while maintaining the highest standards of regulatory compliance.

What you bring to the table

Deep Customer Empathy: You have a proven track record of putting users first. You think in terms of user journeys, not just feature backlogs, and have experience with both qualitative and quantitative user research.

Data-Informed Decision Making: You are highly data-savvy and comfortable using tools from SQL to user analytics to uncover opportunities and validate your hypotheses.

Masterful Collaborator & Communicator: You build strong relationships and can clearly articulate a vision and strategy to stakeholders at all levels, from a detailed engineering story to an executive brief.

Proven Delivery & Resilience: You have a history of shipping impactful products in a fast-paced environment and are comfortable making thoughtful tradeoffs with incomplete or imperfect information.

Asynchronous Delivery: You are comfortable working in a remote team environment. The broader Payments team and Zepz team spans a multitude of time zones, and we are not all online together at the same time.

Bonus points if you have

Product management experience in a complex domain like fintech or payments and can navigate its unique challenges.

Experience working for a crypto company with a solid understanding of the crypto ecosystem, including stablecoins and blockchain technology.

Familiarity with the specific regulatory requirements in international payments.

A personal connection to or deep familiarity with any of the immigrant communities we serve.