Senior Product Manager – Patient Experience

EX Squared LATAM

United States

Remote

MXN 2,042,000 - 3,063,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation in USD

100% remote work

Continuous learning opportunities

Collaborative work culture

Culture of communication & excellence

Job summary

A leading digital health company is looking for a Senior Product Manager – Patient Experience to join their team in Mexico City. The ideal candidate will have over 5 years of experience in product management, particularly in B2C healthcare products. The role involves optimizing patient journeys, leading product initiatives, and working closely with cross-functional teams. This position offers competitive compensation, a fully remote work environment, and the chance to influence healthcare delivery through technology.

Qualifications

5+ years of experience in Product Management focused on B2C products.
3+ years of experience in Healthcare or Digital Health.
Proven experience leading patient-facing applications.
Strong ability to balance product discovery and execution.
Excellent communication and stakeholder management skills.
Experience collaborating with design, engineering, data, and clinical teams.
Data-driven mindset with hands-on metrics definition and data-informed decisions.
Excellent communication, leadership, and stakeholder management skills.
Advanced English proficiency for daily collaboration with U.S.-based stakeholders.
Experience in regulated healthcare or healthtech environments.
Familiarity with U.S. healthcare concepts, patient expectations, and care delivery models.
Experience with experimentation or personalization driven products.
Background in scaling B2C products in complex or high-growth environments.

Responsibilities

Own and evolve key parts of the patient experience roadmap.
Lead end-to-end product initiatives.
Design and optimize patient journeys including onboarding and engagement.
Collaborate with design and engineering for quality delivery.
Define and track product success metrics.
Collaborate with engineering to ensure high-quality, scalable delivery.
Work with clinical and operational teams to align digital experiences with real-world care workflows.
Define and track product success metrics (activation, engagement, retention, adherence, outcomes).
Use data and insights to inform prioritization, experimentation, and optimization.
Act as a strong communicator and influencer, aligning stakeholders across teams.
Contribute to building a product culture focused on patient impact and execution excellence.

Skills

Product Management

B2C healthcare products

Strong communication skills

Stakeholder management

Data-driven decision making

Stakeholder management

Patient-facing apps

B2C focus

Job description

Overview

At EX Squared LATAM, we partner with leading U.S. companies to build high-impact digital products through strong product, design, and engineering practices. We are looking for a Senior Product Manager – Patient Experience to join a U.S.-based digital health company and lead the evolution of patient-facing experiences across the full care journey. This role is ideal for a senior, highly autonomous Product Manager with deep experience in B2C healthcare products, strong communication skills, and a proven ability to influence cross-functional teams while balancing discovery and execution.

Responsibilities

Own and evolve key parts of the patient experience roadmap across web and mobile platforms.
Lead end-to-end product initiatives spanning discovery, definition, execution, and iteration.
Design and optimize patient journeys including onboarding, intake, engagement, adherence, and activation.
Translate patient needs, clinical requirements, and business goals into clear product requirements, workflows, and documentation.
Partner closely with design to deliver intuitive, accessible, and patient-centered UX.
Collaborate with engineering to ensure high-quality, scalable, and timely delivery.
Work closely with clinical and operational teams to ensure digital experiences align with real-world care workflows.
Define and track product success metrics (activation, engagement, retention, adherence, outcomes).
Use data and insights to inform prioritization, experimentation, and continuous optimization.
Act as a strong communicator and influencer, aligning stakeholders and driving clarity across teams.
Contribute to building a strong product culture focused on patient impact and execution excellence.

Qualifications

5+ years of experience in Product Management, with a strong focus on B2C products.
3+ years of experience in Healthcare or Digital Health, ideally within U.S. healthcare environments.
Proven experience leading patient-facing applications (web and/or mobile).
Deep understanding of patient journeys, including onboarding, intake, engagement, adherence, and activation.
Strong ability to balance product discovery and execution.
Experience working closely with design, engineering, data, and clinical teams.
Data-driven mindset with hands-on experience defining metrics and using insights to guide decisions.
Excellent communication, leadership, and stakeholder management skills.
Advanced English proficiency for daily collaboration with U.S.-based stakeholders.
Experience working in regulated healthcare or healthtech environments.
Familiarity with U.S. healthcare concepts, patient expectations, and care delivery models.
Experience with experimentation, personalization, or behavior-change driven products.
Background in scaling B2C products in complex or high-growth environments.

Why Join EX Squared?

Work with leading U.S. clients building meaningful, patient-centered digital products.
Be part of a senior, highly collaborative product and engineering culture.
Emphasis on ownership, autonomy, and long-term product quality.
Opportunity to influence real-world healthcare outcomes through technology.

What We Offer