Senior Product Manager - Patient Experience

K Health; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Paid parental leave

401k benefit

Commuter Benefits

Health, dental and vision insurance

Job summary

K Health in New York is seeking a Senior Product Manager, Patient Experience to own the PatientGPT roadmap and patient journeys across web and mobile, collaborating with engineering, ML, clinical, and design teams to deliver trusted AI-guided care navigation.

The role emphasizes translating clinical safety requirements into product experiences and using data to improve the patient journey, with a hybrid work model and strong emphasis on cross-functional leadership.

Qualifications

• 4+ years of product management experience shipping consumer or B2B2C software.
• Experience with AI/ML-powered products and understanding model behavior as a product surface.
• Strong analytical fluency and ability to define metrics.

Responsibilities

• Own the roadmap and end-to-end patient journey for PatientGPT across web and mobile.
• Define AI-driven conversations, how it explains itself, escalation, and trust-building.
• Partner with clinical, design, and ML teams to translate safety requirements into product experiences.
• Use conversation data and analytics to identify friction points in the patient journey.

Skills

Product management

AI/ML products

Analytical skills

Written communication

Regulated environments

Client-facing

Job description

As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams.

About the role:

As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams.

What you will do:

Patient Experience

You'll own the products patients touch directly: AI-guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency.

• Own the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems - from first unauthenticated visit through triage, routing, and follow-up, across web and mobile
• Define how AI-driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical
• Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences
• Use conversation data, funnel analytics, and session-level research to find where patients get stuck, confused, or lost

What we’re looking for:

• 4+ years of product management experience shipping consumer or B2B2C software; at least one product you owned end-to-end from ambiguity to launch
• Experience with AI/ML-powered products - you understand non-determinism, know why evals matter, and can reason about model behavior as a product surface
• Strong analytical fluency: you can pull your own data, define your own metrics, and won't wait for an analyst to tell you what's happening
• Exceptional written communication - your docs create alignment instead of requiring meetings to explain them
• Comfort operating in regulated, high-stakes environments
• Client-facing experience: comfortable presenting to and negotiating with external stakeholders - in our case, clinical, operational, and executive leaders at partner health systems - and holding your ground while staying open to being wrong

Bonus:

• Healthcare or health tech experience - clinical workflows, EHR integrations, or regulated care delivery environments
• Experience building conversational AI or chat-based products
• Consumer growth experience: funnels, activation, conversion, and retention
• Hands-on experience with LLM evaluation, prompt design, or model behavior testing

Benefits & Perks:

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

Compensation:: $150,000 USD - $200,000 USD

Who We Are:

Behind every leading health system is K Health's AI-powered virtual care engine.

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf.

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.

We're founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate’s experience and expertise.

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.