Senior Product Manager – OTR Payments & Experience

WEX; Dallas (TX); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead innovative payment solutions in the OTR sector. This role involves driving the strategy and execution of a core payments platform, enhancing transaction efficiency, and improving customer experience. The ideal candidate will possess extensive product management experience, particularly in payments and fintech, and will be responsible for mentoring a team while collaborating cross-functionally. Join a forward-thinking company that values customer insights and fosters a culture of continuous improvement and innovation.

Qualifications

• 5+ years of product management experience in payments or fintech.
• Strong track record of launching payment solutions and enhancing customer experience.

Responsibilities

• Lead a team of product managers to enhance transaction processing and fraud prevention.
• Define and execute the strategy for OTR payments and fleet experience products.

Skills

Product Management

Payments Knowledge

Leadership

Analytical Skills

Cross-Functional Collaboration

Customer Experience Focus

Education

Bachelor’s Degree

Advanced Degree

Tools

API Integrations

Digital Platforms

Job description

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About WEX & The Role

WEX is a leading payments and technology company dedicated to simplifying business operations through innovative payment solutions. As part of our mission to enhance and modernize OTR payments, we are looking for a Senior Product Manager – OTR Payments & Experience to lead a team of product managers in driving the strategy, development, and execution of our core OTR payments platform.

This role will be responsible for leading a team to enhance transaction processing, fraud prevention, and digital fleet payment solutions across web and mobile platforms. As the OTR industry becomes increasingly competitive, modernizing our payments and experience platform is critical to maintaining WEX’s leadership position. The ideal candidate will have experience in the OTR industry, with a strong understanding of fleet payments, customer needs, and industry-specific challenges.

About the Team & Impact

As a Senior Product Manager, you will not only define the vision for OTR payments and digital experience solutions but also lead and mentor a team of product managers to execute on key initiatives. This role will be instrumental in ensuring our platform remains competitive, scalable, and customer-centric, improving adoption, retention, and transaction efficiency.

What You’ll Do:

1. Lead, mentor, and develop a team of product managers, driving execution across multiple payment-related initiatives.
2. Define and execute the strategy, roadmap, and vision for OTR payments and fleet experience products.
3. Modernize our payments platform to improve transaction efficiency, security, and fraud prevention while enhancing the customer experience.
4. Work cross-functionally with engineering, risk, sales, and operations teams to ensure seamless execution and delivery of high-impact initiatives.
5. Use data-driven insights to inform decision-making, optimize product performance, and prioritize features that drive revenue growth.
6. Enhance digital experiences across web and mobile platforms to increase customer adoption and retention.
7. Stay ahead of industry trends, regulatory changes, and competitive dynamics to ensure WEX remains at the forefront of OTR payments innovation.
8. Foster a culture of accountability, continuous learning, and customer-driven innovation within the product team.

How You’ll Lead:

1. Strategic Thinker: Define and execute bold, forward-looking strategies for OTR payments.
2. People Leader: Inspire and develop a high-performing team of product managers, fostering career growth and execution excellence.
3. Customer Obsessed: Deeply understand customer pain points and leverage insights to drive innovation.
4. Results-Oriented: Establish measurable goals, track success using data, and drive continuous improvement.
5. Insights-Driven: Utilize qualitative and quantitative insights to optimize product performance.
6. Trusted Partner: Work collaboratively across teams to align priorities and deliver results.

What You’ll Bring:

1. 5+ years of product management experience, preferably in payments, fintech, or B2B SaaS.
2. Experience in the OTR industry is highly preferred, with knowledge of fleet payments, merchant partnerships, and industry-specific challenges.
3. Proven ability to manage and develop product teams, driving execution across multiple initiatives.
4. Strong track record of launching and scaling payment solutions, increasing transaction volume, and enhancing customer experience.
5. Experience modernizing payment platforms, implementing fraud prevention strategies, and optimizing transaction workflows.
6. Strong technical acumen with an understanding of payment processing, API integrations, and digital platforms.
7. Ability to define and execute product strategy while ensuring operational excellence.
8. Strong analytical and financial skills, using data to make informed decisions and measure success.
9. Excellent cross-functional collaboration skills, working closely with engineering, sales, and risk teams.
10. Strong communication and storytelling abilities, with the ability to influence stakeholders at all levels.
11. Bachelor’s degree required; an advanced degree is a plus.

This is a high-impact leadership role, offering the opportunity to manage a team, drive modernization, and elevate WEX’s competitive position in OTR payments. If you have experience in OTR and are passionate about leading teams to deliver innovative payment solutions, we’d love to hear from you!