Senior Product Manager, Onboarding

Airwallex; Singapore (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a leading financial platform as a Senior Product Manager specializing in onboarding. You will enhance user experience by optimizing the onboarding strategy and balancing KYC initiatives, making substantial impacts on customer satisfaction and product adoption. The role is based in Singapore and requires a blend of product management expertise and excellent communication skills, along with a solid understanding of UX/UI principles.

Qualifications

• 5 to 10 years of overall professional experience.
• Experience in product management and development at global scale.
• Exceptional ability to communicate product strategy to different audiences.

Responsibilities

• Own and optimize the customer onboarding strategy.
• Utilize data to improve onboarding flow and ensure KYC compliance.
• Design A/B tests to enhance user experience.

Skills

Product Management

Communication Skills

UX/UI Design

Data Analysis

KYC Knowledge

Education

Bachelor’s Degree or Higher

Job description

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.

What you’ll do

As Senior Product Manager, Onboarding, you will own and optimize the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC initiatives to minimise risk of fraudulent users and bad actors on the platform.

This role is based in Singapore.

Responsibilities :

Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption

Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow

Design and implement A / B tests to improve the UX / UI and optimise the onboarding journey

Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

5 to 10 years of overall professional experience

Experience in product management, go-to-market propositions, product design, product planning and development

Experience taking products from ideation to delivery, ideally at global scale

Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences

Bachelor’s degree or higher with exemplary academic achievements

Preferred qualifications :

Solid understanding of Onboarding, UX / UI, KYC and / or Risk

Experience in any of the following is a plus : hyper growth startup environments, software engineering, financial product industry

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms / recruiters. Airwallex will not pay any fees to search firms / recruiters if a candidate is submitted by a search firm / recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms / recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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