Senior Product Manager, Omnichannel Communication Hub

Natera, Inc.; United States; Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative company is seeking a Senior Product Manager to lead the development of an Omnichannel Communication Hub. This role involves collaborating with cross-functional teams to enhance user experiences and drive feature development. The ideal candidate will have a strong background in product management, particularly in healthcare or communications, and be passionate about leveraging technology to improve patient and provider interactions. Join a dedicated team committed to making a significant impact in the field of genetic testing and diagnostics, and enjoy a dynamic work environment that fosters growth and innovation.

Benefits

Comprehensive medical, dental, vision plans

401k benefits

Free testing for employees and families

Generous employee referral program

Pregnancy and baby bonding leave

Commuter benefits

Qualifications

• 5+ years of experience in software development or digital product management.
• Direct experience with developing and launching communication tools.

Responsibilities

• Identify opportunities to scope new features delivering business value.
• Collaborate with SMEs to plan operational changes for new platform features.

Skills

Product Management

Communication Skills

Analytical Skills

Agile Methodologies

Problem-Solving

Education

Bachelor's degree in business, engineering or related field

Tools

Twilio

PowerBI

Tableau

Job description

Location: Remote, US

The Senior Product Manager will lead the evolution of our Omnichannel Communication Hub, driving feature development and optimization to increase adoption and impact. We are looking for an innovative product manager who seeks to enhance patient and provider experiences by delivering a tool that ensures seamless, timely, and meaningful communication across multiple channels. In this role, you will collaborate closely with cross-functional teams at Natera to build solutions that address pain points for internal users and enhance the user experience, ultimately delivering significant business value.

If you're passionate about identifying opportunities for innovation and transforming how we connect with patients and providers, this is the role for you.

Primary Responsibilities

1. Identify opportunities with internal stakeholders to scope new features that can deliver business value.
2. Evaluate communication solutions and technical approaches, considering both buy vs. build solutions to balance outcome and speed-to-market.
3. Collaborate with SMEs across Natera to plan for operational changes driven by new platform and features to deliver seamless user experiences.
4. Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience.
5. Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making.
6. Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with off-shore scrum teams.
7. Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs.

Qualifications

1. Bachelor's degree in business, engineering or related field. 5+ years of experience in software development, or digital product management.
2. 5+ years of experience in digital product management; previous experience in healthcare, healthtech, biotech, or communications is a plus.
3. Direct, hand-on experience with developing and launching communication tools. Twilio experience is a plus.
4. Ability to dive deep into complex problems and come up with creative, scalable solutions.
5. Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically.
6. Excellent communication and relationship-building skills. Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders.
7. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions. Proficiency in BI tools (ex. PowerBI, Tableau, etc.) preferred.
8. Experience working in an agile development environment; prior experience leading and influencing remote engineering teams.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.