Senior Product Manager, Merchant Lifecycle & Growth

Global Payments Inc.; Denver (CO); On-site; USD 158,000 - 238,000; Full time

Job summary

Global Payments Inc. in Denver, Colorado, is seeking a Senior Product Manager to define the strategy and roadmap for the merchant lifecycle, driving onboarding, activation, engagement, and retention across customer journeys.

You will collaborate with engineering, design, operations and business stakeholders to prioritize initiatives, measure lifecycle performance, and inform decisions with behavioral data.

Qualifications

• Bachelor's degree required.
• 7+ years of Product Management experience.
• Experience improving customer engagement and lifecycle outcomes.
• Strong strategic thinking and execution skills.
• Experience managing customer-facing digital products.
• Strong understanding of customer journey mapping and lifecycle management.
• Proven success improving customer adoption, engagement, or retention.
• Strong communication and cross-functional leadership skills.
• Proven analytical and problem-solving abilities.

Responsibilities

• Define product strategy and roadmap for the customer lifecycle experience.
• Improve onboarding, activation, engagement, and retention outcomes.
• Identify friction points and streamline customer workflows.
• Establish success metrics and monitor lifecycle performance.
• Conduct customer research and analyze behavioral data to inform product decisions.
• Collaborate with engineering, design, operations, and business stakeholders.
• Prioritize opportunities that improve customer satisfaction and long-term value.
• Develop business cases and strategic recommendations for lifecycle investments.
• Drive continuous product improvement through experimentation and measurement.

Skills

Product Management

Lifecycle management

Strategic thinking

Cross-functional leadership

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Global Payments Inc. in Denver, Colorado, is seeking a Senior Product Manager to define the strategy and roadmap for the merchant lifecycle, driving onboarding, activation, engagement, and retention across customer journeys.

You will collaborate with engineering, design, operations and business stakeholders to prioritize initiatives, measure lifecycle performance, and inform decisions with behavioral data.