Senior Product Manager (Member Activation & Engagement)

Transcarent; Myrtle Point (OR); Remote; USD 150,000 - 170,000; Full time

Job summary

A leading health technology company is looking for a Senior Product Manager to build and enhance care experiences, driving growth across healthcare journeys. The ideal candidate has 3-5 years of experience in product management, particularly in digital health. This remote role offers a salary range of $150,000 — $170,000, alongside competitive benefits like medical coverage and a flexible time-off policy.

Benefits

Competitive medical, dental, and vision coverage

401(k) Plan with company match

Flexible Time Off

Mental Health and Wellness benefits

Qualifications

• 3-5 years of experience in Product Management, ideally in digital health or health tech.
• Hands-on experience with CDP/marketing automation platforms.
• Strong background in experimentation and conversion rate optimization.

Responsibilities

• Own end-to-end member activation and engagement strategies.
• Define and execute initiatives to improve member retention.
• Collaborate with engineering, marketing, and data science teams.

Skills

Product Management experience

A/B testing

Conversion rate optimization

Cross-functional collaboration

Data-driven decision making

Analytical thinking

Tools

Braze

Mixpanel

SQL

Job description

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there

About this role

We\'re looking for someone to join our product management team who wants to build incredible products that help make high quality affordable care available to all. That\'s where you come in – we\'re seeking a seasoned Senior Product Manager to build out the care experiences that will define the next generation of healthcare.

What you\'ll do

This is a high-impact role within our Product team, managing one of our newest and most strategic product offerings. In this role, you will be responsible for:

• Own end-to-end member activation and engagement strategies to drive growth across complex B2B2C healthcare journeys.
• Define, prioritize, and execute growth initiatives that reduce onboarding friction and boost member retention and lifetime value.
• Design and run rigorous A/B experiments and conversion rate optimization strategies to validate hypotheses and improve product performance.
• Collaborate cross-functionally with engineering, marketing, data science, and care delivery teams to align product roadmaps and drive execution.

What we\'re looking for

• 3-5 years of proven Product Management experience driving growth, ideally within digital health or health tech.
• Hands-on experience with Braze or comparable CDP/marketing automation platforms (Segment, Salesforce Marketing Cloud, HubSpot, Marketo)
• Strong background in experimentation, A/B testing, and conversion rate optimization
• Expertise in funnel analytics and member journey optimization using tools such as Mixpanel
• Familiarity with ETL and Data Engineering concepts and familiar with SQL and/or other query languages
• Experience with creating member engagement strategies by leveraging data, behavioral insights, and cross-functional collaboration to increase activation, retention, and satisfaction across digital healthcare products.
• Understanding of the health tech stack and healthcare industry in general.
• A natural curiosity supplemented by analytical thinking and a proclivity for using data to answer questions quantitatively.
• A strong bias for decision-making and action - you are adept at synthesizing inputs and like to move fast.
• Ability to collaborate effectively with cross-functional teams, including engineers, designers, and subject matter experts, to drive the successful development and delivery of products. You make others feel understood and not just heard.
• Individuals with humble attitudes who love solving hard problems.
• A willingness to have a little fun along the way.

As a remote position, the salary range for this role is: $150,000 — $170,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent\'s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 12 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.