Senior Product Manager - Integration Platforms

United Airlines; Chicago (IL); On-site; USD 141,000 - 183,000; Full time

Job summary

United Airlines in Chicago is seeking a Senior Product Manager for Integration Platforms. You will own the roadmap for API management and enterprise messaging, guiding architecture, engineering and security across the enterprise.

As a trusted advisor to Digital Technology leadership, you will define backlogs, coordinate with architects, platform engineering, and security teams, lead cross‑functional delivery, and drive KPIs such as reliability, performance and cost efficiency.

Qualifications

• 6+ years’ experience in implementing API Management and Enterprise Messaging Technologies.
• Strong understanding of security considerations specific to messaging platforms, including data protection, encryption, and compliance with privacy regulations.
• Hands‑on experience with cloud platforms and services that support messaging infrastructure, such as AWS, Azure, or Google Cloud.
• Experience building and managing scalable and reliable messaging systems and API Gateways capable of handling high throughput and large numbers of concurrent connections and requests.
• Extensive experience in defining solution architecture and complex integration architecture for large enterprise applications and systems.
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast‑paced environment with variety of stakeholders.
• Ability to influence actions and coordinate activity across broad cross‑border, cross‑business‑unit, cross‑functional stakeholder groups without direct authority.
• Experience managing strategic partners and vendors.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Responsibilities

• Innovation - As the product owner for Integration platforms, provide architecture, engineering and development expertise, tooling, capabilities, and guidance for enabling reliable and secure API and Event-driven development
• Product development and delivery - Define and own product backlog based on the feature enhancements from the product roadmap and user community feedback and lead the execution.
• Develop and own the product roadmap of the integration platforms, in alignment with organizational goals and objectives.
• Define and prioritize feature enhancements for enterprise capabilities as well as supporting specific portfolio/business unit needs
• Legacy API & Messaging migration roadmap - develop a strategy for existing APIM and Messaging solution migrations and define 2-3yrs implementation plans.
• Strategy and Standards-Collaborate with Enterprise architects, Platform engineering, Infrastructure and Security teams in defining comprehensive enterprise API management and enterprise messaging vision, strategy, and execution plans
• Governance - Define operating model through center of enablement for governing and managing APIs and Events - internal and external - across the enterprise.
• Define RACI for various personas in enterprise architecture, middleware, platform engineering, DevSecOps and cyber security teams
• Measure performance against established KPIs and objectives to report and to drive compliance
• Quality Assurance - Engage QA teams to define and execute automated test plans. Develop Event and API specification validation methodology, define the linting process for API Product deployments
• SRE/Support organization - Set up a product support organization to manage product deployments and provide post deployment support. Identify opportunities for automation of deployments and configurations across multiple environments

Skills

API Management

Enterprise Messaging

Cloud platforms

Roadmapping / product backlog

Stakeholder coordination

Security considerations

Vendor management

Leadership

Education

Bachelor's degree

Tools

Kong

API Gateway

AWS

Azure

Google Cloud

Job description

Senior Product Manager - Integration Platforms

This job is available in 2 locations

Job IdWHQ00026941

Information Technology

Job TypeFull-Time

Posted Date 10/05/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Experienced leader with technical expertise and business acumen to drive the adoption and road mapping of Enterprise Integration technologies and processes across the Organization. Trusted advisor to Digital Technology leadership with strong background in integration solutions, enterprise messaging and microservice based architectures. Proven track record of delivering integration solutions to support highly resilient real-time business applications. Passionate about delivering Enterprise solutions to drive organizational KPIs - increase revenue, reduce costs, mitigate risks and improve productivity. Strong leadership experience managing people, process and technology at enterprise scale.

• Innovation - As the product owner for Integration platforms, provide architecture, engineering and development expertise, tooling, capabilities, and guidance for enabling reliable and secure API and Event-driven development
• Product development and delivery - Define and own product backlog based on the feature enhancements from the product roadmap and user community feedback and lead the execution. Develop and own the product roadmap of the integration platforms, in alignment with organizational goals and objectives. Define and prioritize feature enhancements for enterprise capabilities as well as supporting specific portfolio/business unit needs
• Legacy API & Messaging migration roadmap - develop a strategy for existing APIM and Messaging solution migrations and define 2-3yrs implementation plans.
• Strategy and Standards-Collaborate with Enterprise architects, Platform engineering, Infrastructure and Security teams in defining comprehensive enterprise API management and enterprise messaging vision, strategy, and execution plans
• Governance - Define operating model through center of enablement for governing and managing APIs and Events - internal and external - across the enterprise. Define RACI for various personas in enterprise architecture, middleware, platform engineering, DevSecOps and cyber security teams Measure performance against established KPIs and objectives to report and to drive compliance
• Quality Assurance - Engage QA teams to define and execute automated test plans. Develop Event and API specification validation methodology, define the linting process for API Product deployments
• SRE/Support organization - Set up a product support organization to manage product deployments and provide post deployment support. Identify opportunities for automation of deployments and configurations across multiple environments

Qualifications

• Bachelor's degree
• Computer Science, Information Technology, Engineering, or related field preferred
• 6+ years’ experience in implementing API Management and Enterprise Messaging Technologies
• Strong understanding of security considerations specific to messaging platforms, including data protection, encryption, and compliance with privacy regulations
• Hands‑on experience with cloud platforms and services that support messaging infrastructure, such as AWS, Azure, or Google Cloud
• Experience building and managing scalable and reliable messaging systems and API Gateways capable of handling high throughput and large numbers of concurrent connections and requests
• Extensive experience in defining solution architecture and complex integration architecture for large enterprise applications and systems
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast‑paced, changing environment with variety of stakeholders
• Ability to influence actions and coordinate activity across broad cross‑border, cross‑business‑unit, cross‑functional stakeholder groups without direct authority.
• Experience managing strategic partners and vendors
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications)

• API Management expertise, including Kong, API product enablement, and product diagnostics.
• Strong knowledge of REST API management, including migration from IBM DataPower to Kong (AWS-based), as well as SNS/SQS.
• Experience with enterprise platforms across engineering and operations, including integration layers and integration products that connect mainframe and application environments through API-driven solutions.
• Ability to develop product governance strategies and roadmap planning.
• Knowledge of Kong AI Gateway and security/access gateway capabilities.
• APIM expertise, including platform management and understanding how platforms are consumed by users and applications.
• Product ownership experience, including vendor management and delivery oversight.

The base pay range for this role is $140,600.00 to $183,108.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.