Senior Product Manager - Fraud

Mercury; New York (NY); Remote; USD 201,000 - 251,000; Full time

Job summary

Mercury is hiring a Product Manager for Fraud to lead risk strategy across payment systems and customer accounts. You’ll shape the roadmap, balancing seamless user experience with robust fraud controls, while partnering with data science and risk teams to deploy ML models and automated decisioning.

You will design user journeys with appropriate friction, build scalable risk tooling, and drive metrics on risk effectiveness, operations, and customer impact across Mercury’s fintech platform.

Qualifications

• 7+ years of product management experience in fraud or risk within banking or fintech environments.
• Strong customer empathy and understanding of risk friction impact on UX, growth and retention.
• Experience with complex automated decisioning systems, rules, ML models, real-time data pipelines.

Responsibilities

• Shape the strategy and roadmap for fraud prevention across your area, from account integrity or money movement to decisions, controls, and experiences that protect customers.
• Design and execute a strategic vision to mitigate fraud and improve risk experience, including holds, limit structures, step-up verification, and friction points.
• Craft user journeys that apply friction based on risk signals while minimizing disruption to good users.
• Build tooling to enable risk and support teams to manage case volume, exceptions, and high-touch cases.
• Partner with data science to develop, deploy, and improve ML models.

Skills

Fraud product management

Cross-functional leadership

Analytics

ML models

Real-time data pipelines

Job description

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Holds. Limits. Locks. Closures. The judicious use of these tools is designed to protect good customers. But if wielded maladroitly, good customers get entangled in unnecessary friction, burden our operations teams, and may become detractors and churn. At Mercury, we believe banking* should be empowering and seamless, not difficult, confusing, or stressful.

As a Product Manager for Fraud, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention. You'll develop a deep understanding of our customers, their accounts, and our money movement products to build systems that protect our customers and Mercury from fraud. You’ll work cross-functionally to build products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking* experience.

We are looking for someone who can lead us in redefining how risk friction is used, measured, and optimized to unlock the seamless, magical banking* experience we believe is possible.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You'll Do:

• Shape the strategy and roadmap for fraud prevention across your area, from account integrity or money movement to the decisions, controls, and experiences that protect customers
• Design and execute on the strategic vision to mitigate fraud and improve risk experience at Mercury - including holds, limit structures, step-up verification, and related friction points
• Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users
• Build operational and platform tooling to enable our risk and support teams to efficiently manage case volume, exceptions and high-touch cases
• Partner with data science to develop, deploy, and continuously improve ML models
• Establish and track metrics that measure both risk effectiveness, operational, and customer experience impact
• Support the development of Mercury's risk capabilities to scale across our expanding product suite

What You Bring:

• 7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments
• Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention
• Experience working with complex automated decisioning systems, rules, ML models, real-time data pipelines
• Proficiency with analytics. An ability to understand performance or rules and ML models, trade-offs with precision/recall and translate understanding into actionable insights and priorities for your teams
• Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
• Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
• Comfort with ambiguity and ability to make balanced decisions with imperfect information

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance or an accommodation, please let your recruiter know once you are contacted about a role.

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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees (any location):

$200,700 - $250,900 USD

Canadian employees (any location):

$189,700 - $237,100 CAD