Customer Insights & Experience Lead

Amazon; Seattle (WA); On-site; USD 116,300 - 160,000; Full time

Benefits offered by this job

Health insurance

RSU

401(k) matching

Parental leave

Job summary

Amazon in Seattle is seeking a Product and Customer Insights Manager to own studies across multiple product lines and geographies, partnering with senior leaders to translate findings into actionable recommendations.

You will lead large-scale studies, manage stakeholders, aid hiring and onboarding, and foster a data-driven culture to improve the customer experience across Retail, Marketplace, and Digital.

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience leading cross-functional teams in delivery of major new products or services.

Responsibilities

• Ownership of large-scale continuous monitoring survey mechanisms (e.g. NPS, CSAT).
• Manage ambiguity: translate complex business problems into analysis requirements and insights.
• Study management: lead large and complex studies from scoping to presenting results to senior management.
• Stakeholder management: build relations, define roadmap, collaborate on studies and actions.
• Team: support hiring and onboarding of new team members and foster high-performing culture.
• Demonstrated passion for continuously improving the customer experience.
• Influence and earn trust to drive action across business teams.
• Creative thinking with strong business judgment.

Skills

Product management

Cross-functional leadership

Stakeholder management

Data analysis

NPS/CSAT knowledge

Job description

Amazon in Seattle is seeking a Product and Customer Insights Manager to own studies across multiple product lines and geographies, partnering with senior leaders to translate findings into actionable recommendations.

You will lead large-scale studies, manage stakeholders, aid hiring and onboarding, and foster a data-driven culture to improve the customer experience across Retail, Marketplace, and Digital.