Senior Product Manager — Conversational AI for Care Navigation

CVS Health; Massachusetts; Hybrid; USD 130.000 - 261.000; Vollzeit

Benefits dieser Stelle

Bonus eligibility

Equity award program

Short-term incentive

Zusammenfassung

CVS Health is seeking a Senior Manager, Digital Product to lead AI-enabled health assistant experiences across the Health100 platform. You will shape product strategy, coordinate with engineering, data science, clinical, legal, and privacy teams, and drive outcomes in care discovery, navigation, and coordination.

The role emphasizes building trusted AI capabilities, defining success metrics, and balancing safety with speed to market. Strong collaboration with cross-functional teams is essential.

Qualifikationen

• 7+ years of product management experience shipping consumer mobile or healthcare products.
• 7+ years of experience with APIs, integrations, and mobile architecture.
• 7+ years of analytics experience with product analytics & experimentation tools.
• 7+ years of experience with healthcare systems (provider directories, scheduling, or EHR integrations).
• 7+ years of experience with conversational interfaces or AI-driven UX.

Aufgaben

• Define product vision, strategy, and roadmap for AI-enabled health assistant experiences.
• Identify high-value AI opportunities to turn health data into actionable insights.
• Translate complex healthcare journeys into clear requirements and UX.
• Collaborate with engineering, design, data science, legal, privacy, security and business teams.
• Lead discovery and experiments for assistant-driven experiences and care navigation.

Kenntnisse

Product management

APIs

Analytics

Healthcare systems

Conversational interfaces / AI

East Coast hours

Ausbildung

Bachelor's degree

Jobbeschreibung

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Digital Product will lead product management for care discovery experiences, including digital assistant capabilities on the Health100 (H100) platform — a first-of-its-kind, AI-native consumer engagement platform designed to meaningfully connect and coordinate care across the fragmented healthcare ecosystem. The H100 platform enables a uniquely patient-centric experience that leverages data, context, and intelligence to provide an always-on personal healthcare partner that helps consumers better understand their health and navigate care. Front and center to that is Haio — an AI conversational assistant powering this end-to-end experience. You'll have the opportunity to help build a connected and personalized healthcare product that bridges provider discovery, appointment booking, and care coordination across primary and preventive care, specialist, diagnostic and chronic condition management.

What you'll do

• Enable the product vision, strategy, and roadmap for AI-enabled health assistant experiences within helping users understand their health, take action, and navigate care opportunities across providers, pharmacies, insurers, and other healthcare partners.
• Identify high-value opportunities to apply AI, personalization, and intelligence to transform connected health data into actionable insights, proactive guidance, and care navigation support.
• Translate complex customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into clear product requirements, user experiences, and measurable product outcomes.
• Partner closely with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI-enabled capabilities.
• Lead discovery and experimentation for assistant-driven experiences, including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, initiative-taking coaching, and care navigation support.
• Define success metrics tied to customer outcomes, engagement, product performance, quality, safety, trust, and business value; use data and feedback to learn and iterate.
• Balance customer impact, clinical safety, responsible AI considerations, business priorities, technical feasibility, and speed to market when making product prioritization decisions.
• Influence cross-functional partners and senior leaders to align on product direction, key trade-offs, ecosystem integrations, and technology choices, including build vs. buy decisions for AI-enabled capabilities and platform integration.
• Communicate clearly in executive settings, including product strategy, roadmap, customer impact, risk mitigation, AI-related trade-offs, and progress against measurable outcomes.

Required Qualifications

• 7+ years of product management experience shipping consumer mobile products or healthcare products.
• 7+ years of experience with APIs, integrations, and mobile architecture.
• 7+ years of experience with analytics skills with experience using product analytics and experimentation tools.
• 7+ years of experience with healthcare systems such as provider directories, scheduling platforms, or EHR integrations.
• 7+ years of experience with conversational interfaces or AI-driven user experiences.
• Must be able to work east coast business hours.

Preferred Qualifications

• Experience with LLMs, prompt engineering, or fine-tuning.
• Comfort working in regulated environments with privacy and compliance constraints.
• Prior experience with appointment scheduling systems or vendors like Kyruus, Zocdoc, Epic scheduling.
• Background in patient navigation, care coordination, or patient engagement products.
• Familiarity with FHIR, HL7, SMART on FHIR, or healthcare interoperability standards.
• Experience designing AI safety, evaluation, and guardrails.
• Excellent cross-functional leadership and communication skills.
• MBA or advanced degree in a technical or healthcare field.

Education

Bachelor's degree or equivalent work experience.

Pay Range

The typical pay range for this role is: $130,295.00 - $260,590.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 12/05/2026

Eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

DEI Statement

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.