Senior Product Manager, Conversational AI

PRICELINE CAREERS; New York (NY); Hybrid; USD 180,000 - 205,000; Full time

Job summary

A leading company is seeking a Senior Product Manager specializing in Conversational AI to enhance its AI travel assistant, Penny. You will be responsible for defining conversational quality, refining user interactions, and managing cross-functional projects to deliver innovative travel solutions. This hybrid role requires a strong background in product management and AI technologies.

Benefits

Hybrid work model

Annual bonus and/or equity grant eligibility

Qualifications

• 5-8+ years product management experience with an AI emphasis.
• Strong background in prompt engineering, linguistics, and conversational flow.
• Experience with LLM models and AI product development.

Responsibilities

• Define Penny's voice, tone, and personality across conversational interfaces.
• Lead efforts in prompt engineering and response design.
• Manage the full product development lifecycle for AI-driven interactions.

Skills

Product management

Prompt engineering

Conversational UX

AI technologies

Linguistics

Job description

Senior Product Manager, Conversational AI

R5171

Location

New York

Senior Product Manager, Conversational AI

This role is eligible for our hybrid work model: 3 days in-office

Senior Product Manager, Conversational AI

Our Product Design and Management teams work tirelessly to understand what our customers need and make it a reality. They’re the ones who make our deals come to life and our user experience simple and intuitive.

Why this job’s a big deal:
The Product Team at Priceline is looking for a visionary and passionate Senior Product Manager, Conversational AI to join our AI Experiences team, focused on Penny , our AI travel assistant. You’ll play a critical role in shaping how users interact with Penny across conversational surfaces – crafting intuitive, human-like, and emotionally intelligent AI interactions through voice and chat.

In this role, you’ll define how Penny communicates, lead prompt and response development, and continually improve interaction quality by refining language and behavior. This is a high-impact position ideal for someone with a strong foundation in AI, natural language interfaces, and a deep understanding of how to create compelling and coherent user experiences through conversation.

You’ll work cross-functionally with engineering, design, data, and marketing to bring AI-powered travel experiences to life, helping us deliver on our mission of making travel easier and more personalized.

What You’ll Do:

Define Penny’s voice, tone, and personality across all conversational interfaces.

Lead efforts in prompt engineering, response design, and conversational quality to ensure consistency and clarity across AI interactions.

Own and improve AI product behaviors through continuous testing, evaluation, and prompt refinements.

Partner with LLM engineers, linguists, design, privacy and other stakeholders to shape guardrails and conversational structure.

Translate customer insights, model outputs, and business requirements into high-quality conversational experiences.

Manage the full product development lifecycle – ideation, specs, testing, and launch – focused on AI-driven interactions.

Build product capabilities that enable scalable chat and voice-based features, increasing automation, personalization, and user satisfaction.

Work with engineering leadership to build tools and infrastructure that enable agile development and AI deployment.

Own conversational-quality KPIs tied to language performance, response accuracy, tone alignment, and user satisfaction (e.g. intent-resolution rate, conversation CSAT, and average tokens per resolved intent) leveraging them to guide prompt engineering and model tuning for delightful, low-latency cost-efficient interactions.

Who you are:

5-8+ years of product management experience, ideally with exposure to platform development and AI technologies.

Proven experience in prompt engineering, linguistics, copywriting, and/or conversational UX, with a nuanced understanding of tone, grammar, and conversational flow.

Strong understanding of LLM models, behaviors, tone shaping, and performance evaluation.

Experienced in building or contributing to AI-driven products, especially LLM-based systems and multi-modal conversational platforms.

Able to distinguish and refine subtle differences in AI output, ensuring consistency with brand and experience goals.

Familiarity with how to define and shape guardrails for AI behavior.

Experience working on or managing AI product development.

Demonstrated ability to steer AI behavior using targeted prompts – not just leveraging AI tools, but deeply understanding how to shape them.

A collaborative partner who thrives in fast-paced environments and enjoys solving ambiguous, complex problems.

Passionate about conversational design and the potential of AI to deliver delightful, human-like experiences.

Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.

The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $180,000- $205,000K USD.