Senior Product Manager — Consumer App & E-commerce Experience (US Remote)

LumiMeds; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Impactful work in healthcare

Tech-first culture

Challenging engineering problems

Job summary

A fast-growing telehealth platform in the United States is looking for a Senior Product Manager to lead their e-commerce and clinical platforms. You will bridge complex technical architectures with user experiences, ensuring optimal business growth and patient health outcomes. The ideal candidate has over 5 years in product management and a strong background in e-commerce or health-tech. You'll tackle real-time data challenges and ensure HIPAA compliance while driving significant product strategy and execution.

Qualifications

• 5+ years of professional Product Management experience in e-commerce, fintech, or health-tech.
• Deep experience designing consumer-facing mobile applications.
• Strong understanding of modern web stacks and API design.

Responsibilities

• Own the end-to-end roadmap for the e-commerce and mobile experience.
• Manage product backlog and define user stories.
• Partner with engineers to define API requirements.

Skills

Product Management

E-commerce experience

Technical communication

Complex systems thinking

Data analysis

HIPAA compliance knowledge

Job description

Role Overview

LumiMeds is a high-growth telehealth platform building the next generation of virtual telehealth infrastructure. We move fast, tackle hard engineering and UX problems, and expect extreme ownership.

We are looking for a Senior Product Manager to lead the evolution of our e-commerce and clinical platforms. You will bridge the gap between complex technical architecture and seamless user experiences, ensuring our storefront, checkout, and clinical engines drive both business growth and patient health outcomes. We need a builder who thrives in ambiguity and knows how to architect a frictionless web‑to‑app pipeline that converts visitors and keeps users opening the app every single day.

Core Product Domains

• Consumer Mobile App Experience: Build highly engaging, daily‑use mobile flows focused on long‑term user retention, behavioral habit formation, and a premium B2C user experience.
• E‑commerce & Conversion: Lead the strategy for high‑conversion storefronts, complex product catalogs, and dynamic pricing engines.
• Patient Journey & EMR Integration: Ensure a frictionless transition from the e‑commerce checkout to the clinical EMR and provider consultation flows.
• Subscription & Billing: Manage complex subscription billing models and financial integrity within a healthcare context.
• AI Product Features: Identifying opportunities to leverage LLMs to optimize workflows and automate clinical documentation.

Key Responsibilities

• Product Strategy: Own the end‑to‑end roadmap for the e‑commerce, checkout, and mobile experience, balancing technical constraints with business goals.
• Execution & Delivery: Manage the product backlog, define clear user stories, and lead cross‑functional teams through high‑velocity development cycles.
• Technical Collaboration: Partner closely with Lead and Senior Engineers to define API requirements and data models for scalable commerce systems.
• Data‑Driven Optimization: Analyze conversion funnels, subscription retention, and provider efficiency to prioritize high‑impact features.
• Compliance & Trust: Ensure all product features maintain the highest standards of HIPAA and SOC2 compliance, particularly regarding payment data and PII.

Required Skills & Qualifications

• Experience: 5+ years of professional Product Management experience, specifically in e‑commerce, fintech, or health‑tech.
• The "Hook" Architect: Deep, proven experience designing highly engaging, consumer‑facing flows for B2C mobile applications, with a strong portfolio showcasing daily active use (DAU) and cohort retention metrics.
• Technical Depth: A strong understanding of modern web stacks (Next.js/Node.js), API design (REST/tRPC), and database structures to effectively communicate with engineering teams.
• Complex Systems Thinking: Proven experience managing intricate state machines, such as order fulfillment and subscription lifecycles.
• High Agency: Ability to operate in ambiguous environments and make high‑leverage decisions without constant supervision.
• Communication: Professional proficiency in English for high‑quality technical documentation and cross‑functional collaboration.

Why Join LumiMeds?

• High Complexity: Tackle "hard" problems involving real‑time data, complex billing, and high‑stakes reliability.
• Direct Impact: Your product decisions directly affect patient outcomes and the efficiency of modern healthcare.
• Tech‑First Culture: We value engineering excellence and the use of cutting‑edge AI tools to accelerate delivery.