Senior Product Manager- Claims

AKKO; San Francisco (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

A fast-growing insurtech company is seeking a Senior Product Manager to lead the claims strategy and enhance user experiences. The role requires at least 5 years of product management experience, focusing on B2B or B2B2C environments. Responsibilities include overseeing the product lifecycle for claims, collaborating with cross-functional teams, and ensuring user-centric solutions. This position offers a competitive salary of $125k-$150k with benefits.

Benefits

Unlimited vacation

Paid sick time

Competitive health benefits

Robust 401k program

Monthly wellness stipend

Remote workspace stipend

Paid volunteer time

Annual learning credit

Qualifications

• Minimum 5 years of experience in product management focused on end-customer experiences.
• Experience taking products from concept to launch.
• Strong understanding of product development processes.

Responsibilities

• Lead the product vision and strategy for claims and customer experience.
• Drive the end-to-end product lifecycle for claims-related features.
• Collaborate with teams to deliver high-impact features.

Skills

Product management experience

Strategic mindset

Data-driven decision making

Excellent communication skills

Project management

Job description

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Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative fully remote team focused on disrupting the device insurance space.

Our mission is simple – Leveraging technology to make protecting people's tech easier and more affordable. Most people's lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started!

The Senior Product Manager will lead the strategy, development, and continuous improvement of AKKO's claims and end-user experience—two of the most critical pillars of our product. You'll be responsible for aligning business goals with regulatory requirements while deeply understanding the needs of users navigating device protection. Success in this role means delivering fast, transparent, and intuitive claims flows and user journeys that drive trust, satisfaction, and retention. You bring expertise across the full claims lifecycle, a sharp eye for end-to-end user experience design, and a strong bias toward building scalable solutions that delight customers and support operational excellence.

THE DAY-TO-DAY

• Shape and own the product vision and strategy for the claims and customer experience, ensuring it aligns with business goals, regulatory requirements, and the unique needs of customers navigating device protection issues.
• Drive the end-to-end product lifecycle for claims-related features — from intake, adjudication, and fraud checks to resolution — prioritizing speed, transparency, and user trust.
• Partner closely with engineering, design, operations, and customer success teams to deliver high-impact features that streamline claims processing, reduce costs, and improve NPS.
• Use data to identify and prioritize improvements, drawing from claims funnel analytics, CSAT / NPS, loss ratios, and industry trends to continuously optimize the experience.
• Champion the voice of the customer, ensuring pain points during the claims process — such as delays, lack of visibility, or denials — are well understood and proactively addressed.
• Collaborate with operations and legal stakeholders to ensure all user centric product flows meet evolving regulatory standards and industry best practices.
• Continuously iterate on the claims platform, shipping experiments and refinements that increase automation, reduce friction, and build confidence in the protection experience.
• Monitor competitors, adjacent markets, and insurtech innovations to ensure the claims experience is best-in-class, differentiating AKKO's offerings through speed, transparency, and service.

WHAT MAKES YOU QUALIFIED

Minimum 5 years of experience in product management focused on end-customer experiences in B2B or B2B2C environments, ideally within high-growth startups or tech-enabled services. Experience in insurtech, SaaS, or technology-driven products is a strong plus, but not required.

Proven experience taking products from concept (0?1) through launch and scaling, with clear examples of driving adoption and impact at each stage.

Demonstrated strategic mindset, demonstrated by data-driven decision-making, effective metric development, and successful cross-functional leadership with measurable business outcomes.

Strong understanding of product development processes, including market research, ideation, and iterative testing.

Leverage AI-powered tools and workflows to improve claims decisioning, detect fraud patterns, and streamline user interactions—balancing automation with empathy in sensitive customer touch points.

Experience using customer feedback and data to inform product decisions and improvements.

Excellent project management skills, with the ability to prioritize and execute multiple initiatives effectively.

Strong communication and interpersonal skills, capable of collaborating across teams and presenting to leadership.

Analytical mindset with experience in product analytics, A / B testing, and data-driven decision-making.

Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.

The base salary for this position ranges from $125,000 to $150,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications.

Unlimited vacation

Paid sick time

Competitive health benefits, including medical, dental and vision insurance

Robust 401k program – to invest in your future

Monthly wellness stipend (e.g., gym yoga, meditation, etc.) – we value your well-being

Monthly treat yourself stipend

Remote workspace stipend – Work from home or from a shared workspace — you decide.

Paid volunteer time – giving back to our community is important to us!

Annual learning credit –explore personal interests that excite you

and so much more!

WHAT ELSE ARE WE LOOKING FOR?

Our team is fostered around our core values :

Collaborate– Work together to be more effective, lift up others, and win together

Aim High– Set ambitious goals

Embrace Diversity– Seek different perspectives, bring our true self to work

Customer Love– Serve the end user and listen to them

Nurture Empathy– Listen and strive to truly understand others

Take Action– Be proactive, be an owner, value speed

Maintain Integrity– Build the AKKO you are proud to work at

Data Driven– Use data to iterate, find truth

CCPA disclosure notice at getakko.com / legal

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Marketing

Industries

Technology, Information and Internet

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