Senior Product Manager

SupplyHouse.com; United States; Remote; USD 111,000 - 139,000; Full time

Job summary

SupplyHouse.com is seeking a Senior Product Manager to own cross-functional customer-experience initiatives, from research through launch and post-launch analysis, with considerable autonomy. The role reports to the Product Management Team Lead and shapes product vision and goals across multiple journeys.

The position is remote for applicants in several states, with travel to Melville, NY for meetings. Competitive base salary is highlighted with a broad annual range and transparent pay

Qualifications

• Bachelor's degree in Business, STEM, or related field.
• Experience leading cross-functional, complex initiatives.
• Strong analytical and communication skills.

Responsibilities

• Provides strategic vision and leadership for complex, cross-functional initiatives.
• Leads user and market research to inform product strategy and validate insights.
• Sets vision and goals for projects across multiple user journeys.
• Owns commercial outcomes by aligning roadmap with financial goals.
• Drives conversion optimization across the funnel and checkout friction.
• Translates analytics and A/B test results into roadmap decisions.
• Partners with engineering on platform direction and APIs.
• Identifies opportunities to apply AI/ML like dynamic pricing and smart search.
• Manages product backlog and user stories; maintains documentation in JIRA.
• Leads UAT planning, testing, and rollout; conducts post-launch analysis.

Skills

Strategic vision

User research

Market research

Data analysis

A/B testing

Analytics tools

Backlog management

Scrum

Stakeholder communication

Education

Bachelor's degree in Business or STEM

Tools

JIRA

Amplitude

Job description

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a newSenior Product Manager to join our growing Product Team! This individual will report into our Product Management Team Lead and own several complex, cross-functional Customer Experience initiatives at once, driving each from research through launch and post-launch analysis with significant autonomy. They will set the vision and goals for their initiatives, help prioritize them against broader business objectives, and raise the bar for the product practice by improving delivery standards and mentoring junior product managers.

Thisremote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY X times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type:Full-Time, Exempt

Location:Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility

Base Salary: The expected starting salary for the position is $111,035 to $138,794 within a full position range of $111,035 to $166,553 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

• Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
• Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews
• Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change
• Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value
• Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization
• Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions
• Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities
• Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines
• Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices
• Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review
• Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons
• Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities
• Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments

Requirements:

• Bachelor's degree in Business, STEM, or