Senior Product Manager

Bright Horizons; Newton Centre (MA); Hybrid; USD 114,000 - 164,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Bright Horizons is seeking a Senior Product Manager to lead the strategy and execution of data products, unifying customer and operational data through a CDP. You will drive customer journeys, partner with marketing and growth, and define measurable outcomes that impact multiple business lines.

The role sits in a fast-growing Enterprise Product Team, emphasizing collaboration across marketing, growth, services, and product teams.

Qualifications

• Bachelor’s degree required.
• 5+ years of Product Management building B2C SaaS-based products.

Responsibilities

• Own the vision, strategy, and roadmap for data products using a CDP.
• Collaborate with marketing and growth to create real-time customer journeys.
• Translate business needs into measurable product capabilities and KPIs.
• Establish intake process with stakeholders and prioritize work.
• Define KPIs/OKRs and adjust roadmap based on data and outcomes.

Skills

Agile SAFe

CDP knowledge

Prioritization

Collaboration

Communication

Delivery track record

Education

Bachelor’s degree

Tools

Jira

ADO

Salesforce

MS Dynamics 365

Job description

Primary Purpose: Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Primary Purpose: Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Are you ready to take charge of building groundbreaking data products? If you’re looking for a Product leadership role with a critical impact across the organization, this is the opportunity for you! As a Sr. Product Manager, you’ll be at the forefront of defining and executing the strategy for our data products, making a visible impact across business lines and supporting our marketing and growth team’s GTM strategy. You’ll be a key player in a dynamic, fast-growing Enterprise Product Team, fostering synergies across all our business lines, marketing, growth, and services teams.

This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Essential Functions and Responsibilities

• Visionary Leadership: Own the vision, strategy, and roadmap for our data products, leveraging a Customer Data Platform (CDP) to unify customer and operational data, creating a single view of the customer.
• Customer Insights: Collaborate with marketing and growth teams to utilize customer data, understand needs and behaviors, and create real-time customer journeys across channels and segments, delivering personalized experiences and valuable insights.
• Business Outcome Leadership: Partner with business stakeholders to identify opportunities, define desired outcomes, and translate business needs into clear product capabilities and measurable success criteria.
• Intake & Prioritization: Establish and manage a consistent intake process with business, technology, and design partners; assess opportunities using customer evidence, strategic alignment, expected business value, effort, risk, and dependencies to prioritize the work that will deliver the greatest impact.
• Outcome Measurement: Define KPIs and OKRs with stakeholders, use product and business data to test assumptions and monitor performance, and adjust roadmap priorities based on evidence, learning, and realized business outcomes.

Minimum Qualifications

• Bachelor’s degree
• 5 years of Product Management experience building B2C SaaS-based products

Preferred Qualifications

• Agile Expertise: Demonstrated experience with agile (SAFe/Scrum) and proficiency with agile tools – Jira, ADO.
• Customer 360 Views: Experience building customer 360 views using a CDP product like Salesforce or Microsoft D365.
• Business Impact & Prioritization: Demonstrated ability to facilitate stakeholder intake, evaluate competing opportunities with quantitative and qualitative data, make transparent trade-offs, and deliver measurable business and customer outcomes.
• Collaboration Skills: Strong collaboration skills to work with both technical and non-technical teams and across large stakeholder groups.
• Proven Results: Proven results in delivering high-quality, customer-driven products on time in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you.

Compensation

The annual salary for this position is between $114,000-$164,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus.

Benefits

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Life at Bright Horizons

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.