Senior Product Manager

lab automation; New York (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

lab automation is seeking a full-time professional in New York, NY to serve as the key client contact for projects and build relationships that drive client satisfaction. The ideal candidate will hold a Master’s degree in Biochemistry or a related field, with experience in immunoassays and laboratory research preferred. Excellent communication and presentation skills are essential. Responsibilities include prioritizing customer requests, providing product education, and contributing to scientific content updates on the company website.

Qualifications

• Master’s degree with Ph.D or Post Doc preferred.
• Experience in the implementation of immunoassays.
• Experience in the IVD market preferred.

Responsibilities

• Serve as key client contact for assigned projects.
• Prioritize customer requests and troubleshoot issues.
• Provide product-related education to customers.
• Update scientific content on the company website.
• Identify potential new products or product lines.
• Prepare and deliver presentations for new business.

Skills

Large molecule bioanalytical services

ELISA immunodiagnostics

Verbal and written communication

Presentation and negotiation

Professional sales and interpersonal skills

Education

Master’s degree in Biochemistry, Immunochemistry, Biology or equivalent

Ph.D or Post Doc preferred

Job description

Responsibilities

• Serve as key client contact for assigned projects, build relationships with client project teams that result in client satisfaction, operational excellence, thereby increasing the potential for repeat business.
• Prioritize customer requests to provide technical information and help to troubleshoot via phone calls and emails and customer follow-up.
• Utilize scientific skills to provide product-related education to customers and help to identify potentially non-conforming products based on available data.
• Contribute to updating scientific content on the company website such as posters, product datasheets, and web tools.
• Identify potential new products or product lines, attend scientific meetings and trade/vendor shows.
• Collaborate with relevant departments, prepare and deliver presentations for new business as required.
• Perform other duties as assigned by management.

Qualifications

• Master’s degree in Biochemistry, Immunochemistry , Biology or equivalent, Ph.D or Post Doc preferred.
• Experience in the implementation of immunoassays and laboratory research
• Experience in the IVD market preferred

Knowledge and Skills

• Knowledgeable in large molecule bioanalytical services and market
• Excellent knowledge and technical understanding of ELISA immunodiagnostics in relevant fields e.g., infectious disease, diabetes, and metabolism
• Ability to build relationships through professional sales and interpersonal skills with a disciplined and organized approach
• Excellent verbal and written communication skills
• Ability to communicate effectively with people from a wide range of professional backgrounds, face to face, on the telephone, and in writing
• Excellent presentation and negotiation skills

Job Type

• Full Time