Senior Product Manager

Humana Inc; Kentucky; Remote; USD 104,000 - 143,000; Full time

Job summary

Join a leading health services company as a Senior Product Manager, where you’ll oversee innovative product development, foster customer relationships, and ensure user-centric solutions. Your role will include managing the product lifecycle and driving improvement initiatives using strategic insights and user feedback.

Qualifications

• 3 years of product management experience in data-driven products or analytics solutions.
• Master’s degree or Certified Analytics Professional (CAP) is preferred.

Responsibilities

• Own and nurture existing customer relationships.
• Oversee the product development lifecycle.
• Lead cross-functional teams to execute product initiatives.

Skills

Customer Relationship Management

Product Development

Strategic Planning

Data-driven Decision Making

Education

Bachelor's degree

Job description

Job Profile

Senior Product Manager

Job Level

Senior Professional

Become a part of our caring community and help us put health first

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Product Manager, Health Informatics, will play a pivotal role in fostering strong customer relationships while overseeing the development and delivery of innovative products tailored to meet client needs. This position emphasizes driving the entire product life cycle, from conceptualization to introduction, ensuring that products not only align with customer expectations but also enhance their overall experience. The Senior Product Manager will collaborate closely with customers and business partners to gather valuable feedback, enabling continuous improvement and adaptation of products to achieve desired outcomes across diverse customer segments. Additionally, this role requires a strategic mindset to align product development efforts with organizational objectives and leverage emerging technologies to deliver impactful solutions.

In this capacity, the Senior Product Manager will lead all phases of the product life cycle, ensuring that the products developed are not only innovative but also user centric. By actively engaging with customers and analyzing their feedback, the product manager will make informed decisions to refine and enhance product offerings. This approach not only ensures that products meet specific customer needs but also drives overall business success. The role demands the ability to exercise considerable latitude in determining objectives and approaches to assignments while maintaining a focus on delivering exceptional user experiences.

Key Accountabilities -

30% 1.Customer Relationship Management:

Own and nurture existing customer relationships, acting as the primary point of contact for product-related inquiries and support. Gather customer feedback to inform product improvements and feature enhancements, ensuring customer needs are prioritized in the product roadmap.

20% 2.Product Development Oversight:

Oversee the end-to-end product development lifecycle, from concept through delivery, ensuring products meet quality standards and are delivered on time. Collaborate with engineering, design, and data teams to define product specifications and requirements.

15% 3. Operational Responsibilities:

Manage operational aspects of the product, including performance monitoring, issue resolution, and continuous improvement initiatives. Ensure alignment with business goals.

20% 4. Project Leadership with Cross-Team Dependencies:

Lead cross-functional teams to execute product initiatives, ensuring clear communication and collaboration among stakeholders. Coordinate with cross-functional teams to develop new strategies and product launches.

15%5. Strategic Planning and Roadmap Development:

Develop and maintain the product roadmap, prioritizing features and enhancements based on customer needs, market trends, and business objectives. Analyze market trends and competitive landscape to inform product strategy and positioning.

Use your skills to make an impact

Required Qualifications

• Our Department of Defense contract requires U.S. Citizenship

• Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)

• HGB is not authorized to do work in Puerto Rico per our government contract.We are not able to hire candidates that are currently living in Puerto Rico.

• Bachelor's degree

• 3 years of product management experience, specifically in data-driven products or analytics solutions

Preferred Qualifications

• Certified Analytics Professional (CAP) or relevant

• Master’s degree (MBA or MS in Data Science/Analytics)

• Industry Experience in data analytics, business intelligence, or similar fields

Work at Home Requirements

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Referral Bonus Information

This requisition is not eligible for a referral bonus.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.