Senior Product Manager

Paysafe; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Paysafe is seeking a Senior Product Manager to lead strategic product initiatives within the U.S. payments platform, with a focus on Business Wallet capabilities for SMB merchants.

You will own the product strategy, collaborate across functions, and influence key decisions to drive growth and profitability. You will partner with Engineering, Compliance, Risk, Sales, Merchant Services, and Operations to deliver scalable wallet solutions, define KPIs, and validate impact through post‑launch

Qualifications

• 6–10 years of progressive product management experience in payments, fintech, banking, e‑commerce, or financial technology.
• Proven success owning a strategic product area and delivering complex, high‑impact solutions at scale.
• Strong understanding of payment processing, digital wallets, acquiring, issuing, risk, compliance, or adjacent domains.
• Excellent cross‑functional leadership skills and ability to influence without authority.

Responsibilities

• Own long‑term product strategy and roadmap for a major product area.
• Lead product discovery, requirements definition, and solution design for multi‑team initiatives.
• Author and prioritize epics, user stories, and acceptance criteria; drive backlog in an Agile environment.
• Lead discovery and requirements for wallet experiences addressing U.S. SMB needs.

Job description

Job Description

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Job Description

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Further information is available at www.paysafe.com.

As a Senior Product Manager, you will lead complex, high-impact product initiatives that shape the future of our payment solutions. You will own strategic product domains, influence cross-functional decision-making, and drive outcomes that accelerate Paysafe’s growth. This role requires a strong blend of product strategy, delivery excellence, stakeholder leadership, and deep understanding of payments.

Job Responsibilities

Strategic Leadership & Product Vision

• Own long-term product strategy and roadmap for a major product area, aligning with Paysafe’s enterprise priorities and financial goals.
• Evaluate emerging technologies, competitive dynamics, and regulatory changes to proactively evolve product direction.
• Develop data-driven business cases and lead cross-functional alignment on key strategic initiatives.
• Own product strategy and roadmap for Business Wallet capabilities serving U.S. SMB merchants, with a focus on helping businesses access, manage, and control funds more effectively across Paysafe’s ecosystem.

End-to-End Product Ownership

• Lead product discovery, requirements definition, and solution design for complex multi-team initiatives.
• Author and prioritize epics, user stories, and acceptance criteria; drive backlog execution with engineering in an Agile environment.
• Anticipate technical and operational constraints, guiding teams toward scalable, secure, and compliant solutions.
• Lead discovery and requirements definition for wallet-based experiences that address U.S. SMB needs such as faster access to earnings, simplified cash-flow management, balance visibility, payouts, and operational control.

Cross-Functional Influence & Stakeholder Leadership

• Act as a senior liaison between Product, Engineering, Commercial, Compliance, Risk, Operations, and Finance to ensure aligned delivery.
• Educate and influence stakeholders at all levels - including senior leaders - using data, insights, and clear product rationale.
• Partner with Sales, Merchant Services, and Account Management to support client engagements and strategic opportunities.
• Partner with Commercial, Operations, Risk, Compliance, Banking, and Engineering teams to design scalable Business Wallet solutions aligned with U.S. regulatory, onboarding, funding, and servicing requirements.

Customer & Market Insight

• Lead customer research and competitive analysis to uncover unmet needs and guide product strategy.
• Represent the voice of merchants, partners, and end-users; translate insights into actionable product direction.
• Translate U.S. SMB merchant pain points into product opportunities that strengthen Paysafe’s value proposition beyond payment acceptance and support broader merchant lifecycle engagement.

Product Performance & Optimization

• Define and track KPIs, OKRs, and financial metrics for your product portfolio.
• Define success metrics for Business Wallet adoption, activation, retention, funding flows, merchant engagement, and revenue contribution; use insights to prioritize product enhancements.
• Conduct robust post-launch evaluations to validate impact and inform future investment decisions.
• Identify optimization opportunities and lead complex cross-team problem-solving to resolve product gaps or friction points.

Governance, Compliance & Risk Alignment

• Ensure all product decisions and designs adhere to required regulatory, scheme, and compliance standards.
• Partner closely with Compliance, Legal, and Risk early in the development cycle to minimize downstream obstacles.
• Drive operational readiness across support, operations, and go-to-market teams.

Leadership & Mentorship

• Provide guidance and informal mentorship to junior PMs and cross-functional teammembers.
• Contribute to improving product processes, rituals, and operating models across the wider organization.

Job Requirements

• 6–10 years of progressive product management experience, ideally in payments, fintech, banking, e-commerce, or financial technology.
• Proven success owning a strategic product area and delivering complex, high-impact solutions at scale.
• Strong understanding of payment processing, digital wallets, acquiring, issuing, risk, compliance, or adjacent domains.
• Exceptional cross-functional leadership skills; proven ability to influence without authority.
• Strong analytical and commercial mindset with experience building KPIs, business cases, and financial models.
• Comfort working with technical teams and interpreting architectural or integration considerations.
• Excellent communication skills with the ability to distil complexity for executives and clients.
• A strategic thinker who balances long-term vision with disciplined execution.
• High ownership, accountability, and the ability to independently drive outcomes in a global matrix environment.
• Comfort navigating ambiguity and managing competing priorities with urgency and focus.
• A collaborative, growth-minded approach that elevates team performance.

Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.