Senior Product Manager

Finalsite; Glastonbury (CT); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Finalsite is seeking a Senior Product Manager to define product strategy and deliver payment solutions that create value for customers and drive business outcomes. The role requires end-to-end payments lifecycle expertise within a PayFac context, onboarding, processing, billing, settlement, reporting, and analytics.

Strong customer-centric product judgment is essential for balancing long-term strategy with tactical delivery.

Qualifications

• PM experience in integrated e-commerce or fintech payments.
• Understanding of end-to-end payment lifecycle.
• Knowledge of PCI DSS, tokenization, fraud prevention.
• Understanding of payment processing economics and impact on decisions.
• Outcomes-focused product management delivering customer value.

Responsibilities

• Define product strategy and roadmaps based on customer needs, data, market intelligence, and business priorities.
• Partner with cross-functional teams to set quarterly objectives that advance product strategy and deliver measurable outcomes.
• Aggregate insights from across the organization to inform decisions on payers, merchants, and partners.
• Create epics, feature requirements, and user stories with engineering to refine requirements.
• Conduct continuous product discovery and validate assumptions through iteration.
• Develop success metrics, measure results, and adjust priorities accordingly.
• Own end-to-end payment lifecycle strategy including processing, settlement, and disputes.
• Communicate product direction to internal and external stakeholders to build alignment.

Skills

Product management

Payments lifecycle

Cross-functional collaboration

Data-informed roadmaps

Tools

Jira

Miro

Confluence

Job description

WHO WE ARE

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.

Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.

We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

SUMMARY

Finalsite is seeking a Senior Product Manager to define product strategy, build alignment, and deliver payment solutions that create value for customers and drive strong business outcomes. This role combines continuous product discovery with hands‑on execution, building relationships across internal teams and external partners to translate customer needs and market opportunities into measurable results.

The ideal candidate has experience with the end-to-end payments lifecycle within a payment facilitator (PayFac) environment, including merchant onboarding and management, transaction processing, billing, funding and settlement, and reporting and access. They bring a customer‑centric approach, strong product judgment, and the ability to balance long‑term strategy with tactical delivery.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Define product strategy and own a roadmap informed by customer needs, data, market intelligence, and business priorities.
• Partner with cross-functional teams to establish quarterly objectives that advance product strategy and deliver measurable customer and business outcomes.
• Aggregate customer, operational, financial, technical, and partner insights from across the organization to build a holistic understanding of payers, merchants, payment partners, and internal stakeholders, representing these perspectives in product decisions.
• Create epics, feature requirements, and user stories, partnering with engineering to refine requirements and manage development using tools such as Jira, Miro, and Confluence.
• Conduct continuous product discovery, using iteration and experimentation to validate assumptions and build confidence in solutions before and throughout development.
• Develop hypotheses, define success metrics, measure results, and adjust priorities and solutions based on findings.
• Build and maintain deep expertise in the product, payments ecosystem, market, and competitive landscape to inform strategic and tactical decisions.
• Champion the product internally and externally, building relationships and communicating its direction, value, and priorities to create alignment and support successful execution.
• Own the strategy and evolution of the end‑to‑end payment processing lifecycle, including payment acceptance, authorization, capture, settlement and funding, reconciliation, refunds, disputes and chargebacks, and exception management.
• Translate card‑network rules, processor requirements, regulatory and compliance changes, and partner capabilities into product requirements and roadmap priorities.
• Partner closely with Engineering, Finance, Operations, Risk, Compliance, Security, and Legal to ensure payment capabilities are reliable, scalable, secure, compliant, and operationally efficient.

QUALIFICATIONS AND SKILLS

• Product management experience in integrated e‑commerce, payment processing, or financial technology, preferably within or alongside a payment facilitator, processor, acquirer, gateway, or similar payments ecosystem.
• Demonstrated understanding of the end‑to‑end payment lifecycle, including authorization, capture, settlement, reconciliation, refunds, disputes, chargebacks, and exception handling.
• Working knowledge of payment security, risk, and compliance concepts, including PCI DSS, tokenization, fraud prevention, and applicable card‑network requirements.
• Understanding of payment processing economics, including interchange, network fees, processor costs, settlement and funding, and their impact on product and business decisions.
• Demonstrated product management experience focused on outcomes that deliver customer value and business results.
• Experience owning product roadmaps informed by data, customer insights, and market intelligence.
• Strong customer discovery skills, with a commitment to understanding customer needs and opportunities before defining solutions.
• Proven ability to innovate and translate product opportunities into actionable execution plans.
• Ability to analyze product performance, customer research, financial information, and competitive data to develop strategic and tactical recommendations.
• Excellent written and verbal communication skills, including the ability to clearly communicate product strategy, priorities, and results to internal and external audiences.
• Strong relationship‑building and collaboration skills, with the ability to work effectively across functions and with stakeholders at all levels of the organization.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.