Senior Product Manager

Trust In SODA; Berkeley (CA); Hybrid; USD 250,000 +; Full time

Job summary

A startup in AI technology seeks a Customer-facing Agent Product Manager to partner with enterprise clients in the insurance industry. This role involves identifying AI adoption opportunities, designing workflows, and ensuring successful solutions delivery. Candidates with 3–5 years in relevant tech roles are preferred. The position offers competitive salary, equity, and a flexible work environment.

Benefits

Competitive salary plus equity options

Flexible PTO

401(k) plan

Comprehensive health, dental, and vision coverage

Flexible work environment

Qualifications

• 3–5 years in customer-facing or hybrid tech roles.
• Proven ability to translate business requirements.
• Experience leading workshops with clients.

Responsibilities

• Identify and prioritize use cases with clients.
• Facilitate product design workshops for solutions.
• Define and translate customer insights into requirements.
• Manage AI solution deployment lifecycle.
• Champion customer success and recommend optimizations.

Skills

Ownership

Customer focus

Analytical thinking

Communication skills

Problem-solving

Job description

Direct message the job poster from Trust In SODA

Overview

Trust in SODA has partnered with an exciting start-up that builds AI agents to automate manual tasks for the insurance industry. They started with voice and are expanding into full workflow automation across sales, servicing, and claims. The long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance and eventually expanding into broader financial services.

Role: Customer-facing Agent Product Manager to join their growing team. You’ll partner with enterprise clients to identify high-impact opportunities for AI adoption, design agent-based workflows, and oversee successful implementations. You’ll serve as the bridge between customer needs and the AI engineering team, ensuring solutions deliver real business value.

Responsibilities

• Identify & Prioritize Use Cases: Partner with strategic accounts to uncover efficiency gaps, automation opportunities, and high-value AI applications. Lead discovery sessions to map business needs.
• Facilitate Product Design Workshops: Co-create solutions with clients by running design workshops that transform business requirements into AI agent workflows.
• Define Requirements: Translate customer insights into clear, actionable requirements for the AI Agent Engineering team. Ensure alignment between business goals and technical delivery.
• Lead Implementations: Manage the full lifecycle of AI solution deployments, from planning to delivery. Oversee timelines, expectations, and success metrics while acting as the primary customer interface.
• Champion Customer Success: Ensure adoption, measure impact, and recommend optimizations in partnership with AI Customer Success Managers.

Qualifications

Must Have:

• Strong sense of ownership, urgency, and customer focus—thriving in an early-stage startup environment
• 3–5 years in customer-facing or hybrid tech roles (e.g., product management, customer success, implementation, strategy consulting, or solutions engineering)
• Proven ability to translate business requirements into technical specifications or product briefs
• Experience leading workshops and navigating ambiguous client needs
• Analytical thinker with excellent problem-solving skills
• Outstanding communication skills—able to influence both technical and business stakeholders
• Experience with enterprise SaaS implementation or deployment

Nice to Have:

• Familiarity with AI/ML products, automation platforms, or workflow optimization
• Background in insurance, fintech, or other regulated industries
• Knowledge of prompt engineering or agent-based AI systems

Nice to Have (Additional Information)

• Competitive salary plus equity options
• Flexible PTO
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Flexible work environment, including remote work options
• A collaborative, innovative culture where your impact is visible

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Product Management
• Industries: Insurance

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