Senior Product Manager

Spanx; Atlanta (GA); On-site; USD 120,000 - 230,000; Full time

Job summary

A leading company in the retail apparel and fashion industry is seeking a Senior Product Manager to enhance customer experience post-purchase. This strategic role requires collaboration across functions to streamline order tracking, returns, and supply chain integrations. Ideal candidates will possess a blend of technical fluency and empathy, ready to contribute to the company's ambitious growth and innovation agenda.

Benefits

Company Healthcare Plan with $0 out of pocket

16 weeks Parental Leave

10 Mental Health Days

401K matching up to 4%

Two full weeks of companywide closures

Flex Friday - half day Fridays

Qualifications

• Experience in product management, particularly post-purchase processes.
• Strong problem-solving and decision-making skills.
• Ability to collaborate across multiple teams and functions.

Responsibilities

• Lead the post-purchase customer journey including returns and order tracking.
• Improve logistics and fraud tooling integrations.
• Collaborate with teams to launch high-impact solutions.

Skills

Creativity and Innovation

Decision Making Process

Collaboration

Adaptability

Job description

2 days ago Be among the first 25 applicants

Overview

SPANX isn’t your average company. We revolutionized an industry by challenging the status quo and putting the customer first. You might know the story: our founder, Sara Blakely, who needed the right thing as a base layer to feel 100% in white pants, so she cut the legs off a pair of tights and Spanx was born. The spark of that origin is the fuel for our future. We grew up in shapewear. But we’ve graduated. For 25 years (yep, we're old enough to rent a car now), we've been experimenting, innovating, and occasionally banging our heads against the drawing board. And we will never stop obsessing about what women who are out there doing their thing deserve. Because we are those women. And we’re honored to create on behalf of us all.

Company Description

Overview

SPANX isn’t your average company. We revolutionized an industry by challenging the status quo and putting the customer first. You might know the story: our founder, Sara Blakely, who needed the right thing as a base layer to feel 100% in white pants, so she cut the legs off a pair of tights and Spanx was born. The spark of that origin is the fuel for our future. We grew up in shapewear. But we’ve graduated. For 25 years (yep, we're old enough to rent a car now), we've been experimenting, innovating, and occasionally banging our heads against the drawing board. And we will never stop obsessing about what women who are out there doing their thing deserve. Because we are those women. And we’re honored to create on behalf of us all.

We make elevated essentials with confidence built in. Essentials for layering underneath or wearing out loud, for “just-between-us” and “where'd you get that?” For everything you've got planned (and don't). Because what you put on can change how you show up. And if its' not working for you, it's got no place in your closet. Or on your body. Creating items that’ll make you feel great is a matter of the heart—and the lab. In every Spanx product is technology we design and build to highlight, complement, and form your look, just the way you like it. SPANX design and technology help make sure what you see in the mirror reflects that feeling of feeling your best (you know the feeling?). We are a high-growth, innovative and ambitious company and we are embarking on an exciting trajectory of both digital and international expansion.

About The Role

We’re looking for a Senior Product Manager, Post-Purchase & Platform Enablement to own and elevate the Spanx experience after checkout—while also supporting the underlying tools, systems, and integrations that power it. This is a strategic and highly cross-functional role spanning customer-facing journeys and platform infrastructure. You’ll shape critical touchpoints like returns, order tracking, and transactional communications while also building tools and integrations for logistics, fraud prevention, and customer support.

This role requires a balance of empathy and technical fluency—you’ll need to move confidently in ambiguous environments, make decisions with incomplete data, and drive alignment across stakeholders with varying priorities. If you're energized by building scalable systems that make a meaningful difference for both customers and internal teams, this role is for you.

Job Description

You’ll love it because you will…

• Lead the post-purchase customer journey, including returns, order tracking, account pages, and transactional emails—ensuring a seamless, branded experience.
• Own logistics and fraud tooling integrations, collaborating with operations and engineering to improve reliability, visibility, and security.
• Drive platform enablement work, including reusable tools, backend services, and custom logic using Azure and Shopify Functions.
• Design and evolve internal tooling for the CX team, helping them better serve customers with speed and context.
• Prioritize a roadmap that balances immediate business needs with long-term scalability and user experience improvements.
• Partner closely with engineering, design, operations, and customer experience teams to launch high-impact solutions.
• Set success metrics, test hypotheses, and iterate quickly based on insights and feedback.
  
  

Qualifications

We require…

• Lead the post-purchase customer journey, including returns, order tracking, account pages, and transactional emails—ensuring a seamless, branded experience.
• Own logistics and fraud tooling integrations, collaborating with operations and engineering to improve reliability, visibility, and security.
• Drive platform enablement work, including reusable tools, backend services, and custom logic using Azure and Shopify Functions.
• Design and evolve internal tooling for the CX team, helping them better serve customers with speed and context.
• Prioritize a roadmap that balances immediate business needs with long-term scalability and user experience improvements.
• Partner closely with engineering, design, operations, and customer experience teams to launch high-impact solutions.
• Set success metrics, test hypotheses, and iterate quickly based on insights and feedback.
• Creativity and Innovation - Embraces new ideas; seeks out diverse perspectives; reassesses, experiments, and brainstorms to generate ideas and insights; thinks in new and different ways to create innovative approaches and solutions.
• Decision Making Process - Problem Solves; proficient in identifying root causes in a problem, generating effective solutions with teams, using facts and data for prompt decisions, and takes responsibility for results.
• Collaboration - Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
• Adaptability - Adapts well to ambiguity, change, and different cultures; finds positive opportunities in these circumstances.
  
  

Additional Information

Spanx is proud of our continued Progressive People Practices…

• Company Healthcare Plan: $0.00 out of pocket (Employee only benefit) Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility.
• Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.
• Mental Health Days: 10 days
• 401K: Matched up to 4% with immediate vesting.
• PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
• Flex Friday: Year-round half day Fridays!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Retail Apparel and Fashion

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