Senior Product Manager

Link Logistics; New York (NY); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Link Logistics Real Estate is seeking a Senior Product Manager for our Integrated Services team in the United States. You will define and execute the technology strategy and roadmap for centralized services that manage and maintain our properties.

You will partner with business stakeholders and vendors, translate business needs into IT solutions, and drive OKRs, KPIs, and a continuous feedback loop to improve the platform. Strong communication and real estate tech experience are valued.

Qualifications

• Minimum of 10 years technology experience.
• Knowledge of Salesforce, Yardi, or similar applications a plus.
• 5 years managing customer success, technology operations, or SaaS platform delivery.
• Expertise in technology product management.
• Experience defining and managing product roadmaps.
• Relationship management and customer engagement skills.
• Technology project management experience.
• Ability to concisely articulate problems and analyze solution alternatives.
• Outstanding communication skills.
• Knowledge of real estate industry and CRE technology a major plus.

Responsibilities

• Define and manage the product strategy and roadmap in partnership with business partners and vendors.
• Develop and maintain an understanding of business partners’ processes and operational needs.
• Engage with business partners to analyze, prioritize, and deliver on project requests.
• Define and manage OKRs and KPIs to build platform confidence and alignment with business goals.
• Engage user communities in a continuous feedback loop to drive platform progress.
• Develop and nurture relationships with key business stakeholders and act as a trusted advisor.
• Communicate and collaborate across levels with excellent written and verbal skills.
• Translate ideas into functional and technical requirements for teams.
• Guide and persuade partners towards solutions meeting business needs.
• Maintain relationships with external partners and vendors to deliver world-class service.

Skills

Technology product management

Roadmap management

Stakeholder management

Project management

Communication skills

Business process understanding

Problem solving

Tools

Salesforce

Yardi

Job description

Link Logistics Real Estate ("Link") is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

As the Senior Product Manager for our Integrated Services team, you will play a pivotal role in defining and executing our technology strategy and roadmap for our business partners responsible for centralized services that manage and maintain our properties. Reporting to the Director of Product, you will be responsible for building and maintaining strong partnerships between the Technology department and business stakeholders. This role requires a strategic thinker with excellent communication skills, a deep understanding of business processes, and the ability to translate business needs into IT solutions.

RESPONSIBILITIES

Product Management

• Manage the product strategy and roadmap, in partnership with business partners and vendors.
• Develop and maintain a thorough understanding of business partners’ processes and operational needs.
• Engage with business partners and other stakeholders to create and manage a demand management process to analyze, prioritize, and deliver on project and enhancement requests.
• Define and manage OKRs and KPIs that build confidence in the platform and ensure the platform meets the needs and goals of the business.
• Engage user communities in a continuous feedback loop that drives the platform forward.

Stakeholder Management

• Develop and nurture relationships with key business stakeholders to understand their objectives, challenges, and strategic priorities.
• Act as a trusted advisor, providing insights and recommendations on how technology can support and enhance business goals.
• Communicate and collaborate across many levels in the organization with excellent and written communication skills.
• Translate innovative ideas into functional and technical requirements to helping our teams work smarter.
• Guide, influence, and persuade business partners and team members towards solutions that meet business needs and goals.
• Maintain relationships with external partners and vendors that challenge them to deliver world-class service for Link.

Project Delivery

• Develop business cases, user requirements, and project charters.
• Manage processes to prioritize projects, plan releases, and manage resources.
• Create and manage processes for testing, release management, and change control.
• Manage communications with business partners, project team, and IT management.

Technology Operations

• Define and manage data integrations with internal and external products and platforms.
• Develop and manage metrics that ensure vendors and external partners meet or exceed operational expectations.
• Collaborate with Internal Audit to ensure that IT General Controls are defined as needed for projects and applications and then followed as routine operations.

QUALIFICATIONS

• Minimum of 10 years technology experience
• Knowledge of Salesforce, Yardi, or similar applications a plus.
• 5 years managing customer success, technology operations, or SaaS platform delivery
• Expertise in technology product management
• Experience defining and managing product roadmaps
• Relationship management and customer engagement skills
• Technology project management experience
• Ability to concisely articulate problems and analyze solution alternatives
• Outstanding communication skills
• Knowledge of real estate industry and CRE technology a major plus

$165,000 - $180,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [e-mail].