Senior Product Leader — Bank Fraud Servicing

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One seeks a Senior Manager, Product Manager for Bank Fraud Servicing in McLean, VA. You will own product strategy at the epicenter of customer trust and operational risk, modernizing legacy fraud workflows and delivering an automated, high-velocity servicing engine across millions of banking relationships.

You will drive zero-touch automation, real-time AI guidance for frontline associates, and an integrated toolset that replaces fragmented vendor solutions, empowering experts to focus

Qualifications

• Bachelor's or Master’s degree in a quantitative field or related, or a BA/BS plus strong PM experience
• 4+ years of Product Management experience, with track record in financial services or fraud domains

Responsibilities

• Lead the product strategy for Bank Fraud Servicing, ensuring alignment with customer trust and operational risk objectives
• Drive automation and AI-guided workflows to reduce manual handling and improve agent efficiency
• Develop an API-first product platform, enabling cohesive tooling and reduced vendor fragmentation
• Lead cross-functional teams to deliver high-impact fraud servicing solutions

Skills

Product Management

Education

Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related), Business or Marketing

Job description

Capital One seeks a Senior Manager, Product Manager for Bank Fraud Servicing in McLean, VA. You will own product strategy at the epicenter of customer trust and operational risk, modernizing legacy fraud workflows and delivering an automated, high-velocity servicing engine across millions of banking relationships.

You will drive zero-touch automation, real-time AI guidance for frontline associates, and an integrated toolset that replaces fragmented vendor solutions, empowering experts to focus